2003
BSBA Financial Management
Colegio de San Juan de Letran
More Info About Me
A hardworking, adaptable and experienced customer related service. Acquired highly developed sets of skills, demonstrating constant interest in learning and specializing in these fields. My goal is to grow with the company by supporting the management through my skills and positive attitude.
My Skills and Competencies
Online Bookeeper
Customer Service
Data Entry Specialist
Certificates
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My Experience and Education
2022
-
2024
Q2 HR Solutions
(Customer Service Representative – Email Support)
- Directly communicate with customers via email.
- Assists them with their warranty claims.
- Also, assists them with other concerns such as order status , product inquiry, discounts/promotions, refund and returns.
2020
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2022
Task Us
(Customer Service Representative – Email Support)
- Directly communicate with the app users via email.
- Assists them with their purchase or sales inquiry, delivery status, payment issues, refunds, username change and account deletion.
- We also assist them with regards to tech issues, password/login/sign-up issues and issues with other users such as bullying, unfair feedbacks, and posting fakes and prohibited items.
2018
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2019
TeleTech – Lipa City
(Customer Service Representative - Back Office Billing)
- Directly communicate with customers via email or via calls.
- Assists them with their plan inquiry, network complaints, orders online, account inquiry, billing inquiry, cancelations of services, and other queries.
2012
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2015
IBM Business Services
(Bid Support Specialist – Client Support)
- The Bid Support Specialist (BSS) provides sales-related support to any business-approved opportunity in scope of the account. Such services would include but are not limited to bid facilitation, proposal development, document production, bid Solution Design & Delivery (SDD), and ICAP.
- Also, to assimilate Global Process Services culture and best practices, gain customer understanding, increase knowledge of policies, guidelines, and processes to support its clients.
2007
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2012
TeleTech – Pasay City
(Customer Service Representative - Back Office Support)
- Responsible for acting as a liaison between customers and companies.
- Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
My Services
Data Entry Specialist
Responsible for transferring paper formats into computer files. Attention to detail is essential.
Online Bookeeper
Prepare your accounts, document daily financial transactions and ensure compliance with applicable standards.
Customer Service
First point of contact for any customer who has a question or an issue with a product or service the company sells.