1999 - 2003

COLEGIO DE SAN JUAN DE LETRAN
Bachelor of Science Business Administration
Major in Financial Management

Data Entry
Online Bookeeper
Customer Service
Email Support
Client Support
Backoffice Support
Backoffice Billing

A hardworking, adaptable and experienced customer related service with 10+ years of experience supporting both client and customer (AUS, USA/CAN & NZ). Also, I have 1+ year of experience as a local bank teller and several months working abroad . Acquired highly developed sets of skills, demonstrating constant interest in learning and specializing in these fields. My goal is to grow with the company by supporting the management through my skills and positive attitude.

2022-2024

Customer Service Representative, Email Support

Q2 HR SOLUTIONS
o Directly communicate with US & Canada customers via email. Assists them with their warranty claims such damaged items in transit, lost items in transit and items with factory defect. Also assists them with other concerns such as order status inquiry, product inquiry, discounts and promotions, refund and returns.

2020-2022

Customer Service Representative, Email Support

TASK US
o Directly communicate with the app users via email. Assists them with their purchase or sales inquiry, delivery status, payment issues, refunds, username change and account deletion. We also assist them with regards to tech issues, password/login/sign-up issues and issues with other users such as bullying, unfair feedbacks, and posting fakes and prohibited items.

2018-2019

Customer Service Representative, Back Office Billing

TELETECH
o Directly communicate with customers via email or via calls (if necessary). Assists them with their plan inquiry, network complaints, orders online, account inquiry, billing inquiry, cancelations of services, and other queries.

2012-2015

Bid Support Specialist, Client Support

IBM BUSINESS SERVICES
o The Bid Support Specialist (BSS) provides sales-related support to any business-approved opportunity in scope of the account. Such services would include but are not limited to bid facilitation, proposal development, document production, bid Solution Design & Delivery (SDD), and ICAP. Also, to assimilate Global Process Services culture and best practices, gain customer understanding, increase knowledge of policies, guidelines, and processes to support its clients.

2005-2007

Customer Service Assistant, Teller

Union Bank, Manila - November 2006 – January 2007
Equitable PCI Bank, Makati City - August 2005 – August 2006
o Conduct bank routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc.)
o Assess customer needs and introduce new products and services (credit cards, saving bonds etc.)
o Make sales referrals, suggest alternate channels and cross-sell products and services.
o Manage risk in every transaction and detect fraudulent transactions to prevent losses
o Resolve customers’ issues and provide relevant information
o Go the “extra mile” to build trust relationships, customer loyalty and satisfaction