2018
Bachelor of Science in Accounting Technology
University of Mindanao Panabo College
More Info About Me
Hello, I'm Therese May Maceren, 27 years old, born and raised in the Philippines. You can call me "Macy" for short. I am married and currently living in Peru.
I graduated with a Bachelor of Science degree in Accounting Technology from the University of Mindanao Panabo College, Philippines.
I worked as a Maintenance Reminder Staff and Appointment Staff at a car dealership company for a year and three months from June 2018 to August 2019. My main tasks included doing inbound and outbound calls, extracting daily and monthly monitoring of car services, making KPI reports, checking emails, and answering customers queries and concerns.
From January 2021 to March 2024, I worked as a part-time English Second Language Teacher for kids to adults. This job has helped me gain confidence, improve my English communication skills, and learned how to adjust my emotions in dealing with the various backgrounds and abilities of students.
Last May 5, 2024, I enrolled in a General Virtual Assistance Training course to start my Virtual Assistant career. I gained a lot of valuable insights from this training that I could apply to your company.
I am looking forward to work with you and to be a valuable addition to your company.
My Skills and Competencies
Time Management
Communication
Data Entry
Customer Service Support
Attention to Details
Organization
Microsoft Office (Word, Excel, PPT)
Admin Support
Certificates
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My Experience and Education
May 5
-
2024
ProVA
(Data Entry Trainee)
2021
-
2024
51Talk
(Freelance)
* Teach students from kids to adults.
* Observe and evaluate students' performance.
* Managing students’ emotions, attitudes, and personalities.
* Maintain a positive learning environment.
* Praising students to boost their confidence to participate in the class.
2019
-
2020
Toyota Tagum City
(Appointment Staff/ Maintenance Reminder Staff)
* Responsible for receiving inbound calls for appointments.
* Ensures that all customers' information is correct.
* Customer service requests are noted.
* Perform company standard spiel.
* Fill out the Repair Order Supplementary Sheet
(for Appointment Customers only)
* Appointment confirmations and reminders.
* No-show follow-up.
* Check availability date and time on the Appointment Board.
* Check emails.
* Extract monthly monitoring data and call the customers.
My Services
Data Entry / Web Researcher
Ensuring the accuracy of data through precise and timely data entry to meet business needs.
General Virtual Assistance
Providing administrative support, calendar management, and other tasks remotely. To produce quality work.