2018
Bachelor of Science in Accounting Technology
University of Mindanao Panabo College
More Info About Me
Hello, my name is Therese May Maceren, I am 28 years old, born and raised in the Philippines. You can call me "Macy" for short. I am married and currently living in Peru.
I graduated with a Bachelor of Science degree in Accounting Technology from the University of Mindanao Panabo College, Philippines.
From June 2018 to August 2019, I worked as a Maintenance Reminder Staff and Appointment Staff at a car dealership company for one year and three months. My main responsibilities included handling inbound and outbound calls, generating daily and monthly car service monitoring reports, preparing KPI reports, checking emails, and addressing customers’ queries and concerns.
From January 2021 to March 2024, I worked part-time as an English as a Second Language (ESL) Teacher for students ranging from kids to adults. This experience helped me build confidence, improve my English communication skills, and adapt to the diverse backgrounds and abilities of my students.
On May 5, 2024, I enrolled in a General Virtual Assistance Training course to start my career as a Virtual Assistant. This training provided me with valuable insights and skills that I can bring to your company.
Currently, I am working as a Sales Representative since June 2024. My role involves assisting clients in booking services, whether for residential or commercial cleaning. I ensure we recommend the right services to meet their needs. My tasks include making inbound and outbound telemarketing calls, creating detailed quotes with pricing and inclusions, checking emails, and following up with potential clients.
I am eager to bring my skills and experience to your company and contribute to its success. I look forward to the opportunity to work with you and be a valuable part of your team.
My Skills and Competencies
Time Management
Communication
Data Entry
Customer Service Support
Attention to Details
Organization
Microsoft Office (Word, Excel, PPT)
Admin Support
Certificates
My Experience and Education
May 5
-
2024
ProVA
(Data Entry Trainee)
2019
-
2020
Toyota Tagum City
(Appointment Staff/ Maintenance Reminder Staff)
* Responsible for receiving inbound calls for appointments.
* Ensures that all customers' information is correct.
* Customer service requests are noted.
* Perform company standard spiel.
* Fill out the Repair Order Supplementary Sheet
(for Appointment Customers only)
* Appointment confirmations and reminders.
* No-show follow-up.
* Check availability date and time on the Appointment Board.
* Check emails.
* Extract monthly monitoring data and call the customers.
2021
-
2024
51Talk
(Freelance)
* Teach students from kids to adults.
* Observe and evaluate students' performance.
* Managing students’ emotions, attitudes, and personalities.
* Maintain a positive learning environment.
* Praising students to boost their confidence to participate in the class.
June 2024
-
Present
Trustworthy Cleaning Services
(Sales Representative - remotely)
My role involves assisting clients in booking services for both residential and commercial cleaning. I ensure we recommend the most suitable services to meet their needs. My tasks include handling inbound and outbound telemarketing calls using High Level, creating detailed quotes with pricing and inclusions through Jobber, managing emails via Outlook, and following up with potential clients using our Excel file report.
My Services
Data Entry / Web Researcher
Ensuring the accuracy of data through precise and timely data entry to meet business needs.
General Virtual Assistance
Providing administrative support, calendar management, and other tasks remotely. To produce quality work.