I am a dedicated General Virtual Assistant. I am a reliable, diligent, and detail-oriented individual, committed to providing excellent work to all clients. I always give my best to produce quality work and provide guaranteed satisfaction to all my clients. As a determined and dedicated person, I believe that I can be a very good provider.
Therese May Maceren
Business Virtual Data Assistant-
resemacy@gmail.com
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+51 994 308 484
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Avenida Marañon Lot 6, Santa Elisa, Los Olivos, Lima, Peru
Personal Profile
Education
Bachelor of Science in Accounting Technology
University of Mindanao Panabo College Philippines
Work Experience
JUNE 2018 - SEPTEMBER 2019
Appointment Staff/ Maintenance Reminder Staff
TOYOTA TAGUM CITY* Responsible for receiving inbound calls for appointments.
* Ensures that all customers' information is correct.
* Customer service requests are noted.
* Perform company standard spiel.
* Fill out the Repair Order Supplementary Sheet (for Appointment Customers only)
* Appointment confirmations and reminders.
* No-show follow-up.
* Check availability date and time on the Appointment Board.
* Check emails.
* Extract monthly monitoring data and call the customers.
JANUARY 2021 - APRIL 2024
Part time ESL Teacher
51 Talk* Teach students from kids to adults.
* Observe and evaluate students' performance.
* Managing students’ emotions, attitudes, and personalities.
* Maintain a positive learning environment .
* Praising students to boost their confidence to participate in the class.
JUNE 2024 - PRESENT
SALES REPRESENTATIVE (REMOTELY)
TRUSTWORTHY CLEANING SERVICESMy role involves assisting clients in booking services for both residential and commercial cleaning. I ensure we recommend the most suitable services to meet their needs. My key tasks include:
* Handling inbound and outbound telemarketing calls using High Level.
* Creating detailed quotes with pricing and inclusions through Jobber.
* Managing emails via Outlook.
* Following up with potential clients using our Excel file report.