2013
A.S Information Technology
Datamex College of St. Adeline
More Info About Me
As an E-commerce Manager, I handled the daily operations of an online store — from product listing, managing inventory, processing orders, to ensuring a smooth customer experience. I worked closely with suppliers and used platforms like Shopify and Tiktok Seller Center, while also tracking performance through tools like Google Analytics and basic reporting dashboards. I created SOPs for order management and customer support, ensuring consistent processes across the board.
In parallel, I worked as a Social Media Manager, where I was responsible for planning and scheduling content, responding to customer inquiries, analyzing engagement metrics, and creating performance reports. I used tools like Canva, Meta Business Suite. I also ran simple ad campaigns and coordinated promotions that aligned with marketing strategies and product launches.
In addition to my experience in brand operations, I’ve worked as a Project Coordinator, where I managed timelines, delegated tasks, and ensured deliverables were met efficiently. This role sharpened my organizational and communication skills, making me well-equipped for administrative responsibilities such as scheduling, documentation, and cross-team coordination. I thrive in dynamic environments and am flexible to adapt and grow in new industries—always eager to learn, contribute, and bring structure to any team I join.
Tools I am Proficient
- Google Workspace / Microsoft Tools
- Tiktok Seller Center
- Facebook, Meta business suite, Instagram, Tiktok
- Shopify
- Trello
- Notion
- Hubspot
- Slack, Whatsapp
- Canva, Capcut
- ChatGPT, Gemini
- Pinterest, Pixabay, Pexel
My Skills and Competencies
Social Media Management
Canva Graphic Designer
Data Entry
CRM Management
E-Commerce
Email Management
Verbal and Written Communication Skills
Content Creation
Google Workspace
Basic Graphic and Video Editing
Certificates
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My Experience and Education
January 2023
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2025
Souvenir and Gifts Corner
(Social Media Manager)
Responsible for developing and executing strategies to grow a brand's presence on social media platforms. Create and schedule content, engage with followers, monitor performance through analytics, and align social media efforts with overall marketing goals. My goal is to make unique visitors and additional followers organically. Make leads into prospect and eventually a conversion to sales.
January 2023
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2025
Souvenir and Gifts Corner
(E-Commerce Brand Manager)
As a Brand Operations Manager, I oversee the end-to-end operations of two e-commerce shops. My responsibilities encompass every critical aspect of running an online retail business — from inventory management, order fulfillment, and customer service to content creation and marketing execution.
I manage and optimize the official social media presence on platforms like Facebook and Instagram, ensuring brand consistency, audience engagement, and community growth. My role requires a blend of strategic planning, digital marketing, and day-to-day operational efficiency to drive sales and deliver excellent customer experiences across all channels.
2022
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2025
ClearSource BPO
(Project Coordinator)
Solar Project management helping customers with their Solar journey from the start of the process until activation. Handling tasks relevant to process paperworks for the project. Touch base with customers thru email, sms and call regarding the status of the project and updates.
2018
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2022
Alorica
(Technical Expert)
We are seeking a dedicated and technically skilled Technical Support Representative to handle customer issues and inquiries related to phone services (VoIP, landlines, or mobile). The role involves providing high-quality support via phone, diagnosing and troubleshooting technical problems, and ensuring customer satisfaction.
2017
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2018
Teleperformance
(Retail Support)
Receiving inbound calls from Dealers assisting customers in the store with activation, sales and technical issues.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
E-Commerce Operations Manager
2 + years of proven experience as an Online Store Administrator, skillfully overseeing Shopee and Tiktok Shop.
Graphic Design and Video Editing
Creating Graphics, Designs in Canva for my souvenir shop and Editing Videos to promote in my Facebook and Tiktok Page.