Information Technology, Datamex College of St. Adeline

E-Commerce Manager, Souvenirs & Gift Shop

● Product Listing and Optimization
● Order Management and Customer Support
● Inventory and Supplier Coordination
● Marketing and Admin Support
● Graphic Design and video editing for marketing purposes and product listing design.

Social Media Manager, Dating app

● Plan and schedule post
● Creating effective content
● Caption writing
● Community Engagement
● Strategy, Planning, and Scheduling
● Analytics and Report
● Create graphic design for posting

Content Creator / Graphic & Video editing, Medical Practice Consulting Firm

● Design daily and campaign-based social media posts
● Design thumbnails, cover photos, and visual assets for all social platforms
● Support other marketing materials (email graphics, banners)
● Create branded templates for recurring content
● Edit raw footage into polished, add text overlays, motion graphics, sound effects, and music to enhance storytelling

Project Coordinator, Solar Company

● Customer Support
● Prepare and check documents for requirements
● Touchbase with customers to update with the project
● Collaborate with utility companies
● Secure permits
● Scheduling inspections, install, scope of work and electrical work.

Technical Support, Telecommunication

● Asked customers targeted questions throughout troubleshooting to determine smart solutions.
● Produced every call documentation of technical procedures in confluence.
● Managed the tooling processes for our service department.
● Provide clear and concise step-by-step technical support.
● Provide effective device system upgrades and support.

Retail Support, Telecommunication

● Demonstrated consistent hard work and dedication to achieve results and improve operations.
● Assisting Dealers on store for activation and sales support.
● Identified issues, analyzed information and provided solutions to problems.
● Handled numerous of inbound calls per day.
● Built and maintained courteous and effective working relationships.
● Picked up additional tasks to aid team success.