2018
BSBA Major in Marketing Management
Saint Michael’s College of Laguna
You've just found a reliable, detail-driven General Virtual Assistant who’s ready to support your business in more ways than one!
Hi, I’m Maria—but you can call me Ria. I’m a 27-year-old Filipina from Biñan City, Laguna, with a strong passion for accuracy, organization, and helping businesses grow through dependable virtual support.
With a solid background as a Billing Analyst, I have hands-on experience in data processing, reconciliations, email communication, and Excel reporting. I’ve also supported teams through well-managed inboxes, clear client updates, and efficient information handling.
Now, as I expand into the world of virtual assistance, I’m also building skills in Social Media Management and Facebook Ads—offering a well-rounded service for small businesses, coaches, and entrepreneurs who need flexible support they can count on.
Whether it’s keeping your data clean, your emails organized, or your content consistent, I’m here to help you save time, stay on track, and focus on what matters most.
Let’s connect, I’d love to support your business journey!
Tools and Skills
Document Management
Tech-Savvy
Facebook Ads Setup
Organization & Time Management
Microsoft excel | Google excel
Communication
Certificates
My Experience and Education
JANUARY 2023
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MAY 2025
Accenture
(BILLING ANALYST | OTC)
• Applied payments and performed reconciliations, resolving unapplied cash and account issues.
• Collaborated with internal teams and customers to address billing discrepancies and escalate issues when necessary.
• Generated aging reports and tracked outstanding invoices, ensuring compliance with SLAs.
• Proposed process improvements to enhance billing accuracy and streamline operations.
• Utilized advanced Excel (pivot tables) and Salesforce for data analysis and reporting.
MARCH 2019
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JANUARY 2023
Accenture
(TRUST AND SAFETY ASSOCIATE)
Review user generated content in a single review tool and classify according to policy. Provides quality assurance and improve machine classifiers to ensure safety of the platform for all audience and cross-functional teams.
JUNE 2018
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OCTOBER 2018
INTERNATIONAL MARKETING GROUP
(AGENT SUPPORT/ADMINISTRATIVE)
• Assisted in preparing and processing insurance documents, policy applications, and client records with high accuracy and confidentiality.
• Supported the insurance claims team by organizing supporting documents and coordinating follow-ups on pending or incomplete claims.
• Handled email and chat communications with clients and internal teams regarding policy updates and general inquiries.
• Ensured smooth day-to-day operations by coordinating with agents and helping resolve client concerns.
My Services
Facebook Ads Management (Trained Beginner)
Set up basic campaigns, boost posts, target audiences, and monitor performance.
Email & Contact List Management
Update, clean, and organize mailing lists; remove duplicates and prepare contact files for email marketing imports.
Web Research & Data Collection
Gather leads, contacts, and industry info online, then compile insights into structured, comprehensive reports.
Data Entry & Data Encoding
Accurately type and transfer data from PDFs, images, or scans into spreadsheets, and online databases.