Maria Angelica Villacorte

General Virtual Assistant
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Contact Information
  • villacortemariaangelica@gmail.com
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  • +639457481105
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  • myprofile.ph/ria.v
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  • Biñan City of Laguna, Philippines
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Education
2015-2018

SAINT MICHAEL’S COLLEGE OF LAGUNA, BUSINESS ADMINISTRATION / MARKETING MANAGEMENT

SKILLS AND TOOLS

SKILLS

✒️ Administrative Task
✒️ Content Moderation
✒️ Communication
✒️ Data Analysis
✒️ Communication
✒️ FB Ads Management

TOOLS

✒️ SAP ERP, Oracle, and Salesforce
✒️ Microsoft Office
✒️ PowerBI
✒️ Canva
✒️ Chatgpt
REFERENCE

DHAMIELYN A. SARNO, MIT
👩🏻‍💻Project Manager
🖂 dhamsarno@gmail.com
☏ +639158325769
ABOUT ME

A dependable and adaptable General Virtual Assistant with a strong background in data entry, administrative support, billing, and email management. I also have basic knowledge of Facebook Ads and understand how to support digital marketing efforts. I help businesses stay organized and efficient by handling essential tasks with accuracy and care. Known for being detail-oriented, tech-savvy, and proactive, I ensure smooth daily operations while maintaining clear communication and timely delivery. Focused on providing value through reliable support, I’m equipped to assist across various areas and adapt to different business needs.
WORK EXPERIENCE
JANUARY 2023 – 2025

BILLING ANALYST | OTC • Accenture

Managed global billing support, ensuring timely payment closures and resolution of account discrepancies.
• Applied payments and performed reconciliations, resolving unapplied cash and account issues.
• Collaborated with internal teams and customers to address billing discrepancies and escalate issues when necessary.
• Generated aging reports and tracked outstanding invoices, ensuring compliance with SLAs.
• Proposed process improvements to enhance billing accuracy and streamline operations.
• Utilized advanced Excel (pivot tables) and Salesforce for data analysis and reporting.
MARCH 2019 – JANUARY 2023

TRUST AND SAFETY ASSOCIATE, ACCENTURE

Review user generated content in a single review tool and classify according to policy. Provides quality assurance and improve machine classifiers to ensure safety of the platform for all audience and cross-functional teams.
JUNE 2018 – OCTOBER 2018

AGENT SUPPORT/ADMINISTRATIVE, INTERNATIONAL MARKETING GROUP

• Assisted in preparing and processing insurance documents, policy applications, and client records with high accuracy and confidentiality.
• Supported the insurance claims team by organizing supporting documents and coordinating follow-ups on pending or incomplete claims.
• Handled email and chat communications with clients and internal teams regarding policy updates and general inquiries.
• Ensured smooth day-to-day operations by coordinating with agents and helping resolve client concerns.
CERTIFICATES

• FB Ads Management – ProVA (May 2025)
• General Virtual Assistant – ProVA (May 2025)
• Power Bi Crash Course – Datasense Analytics (Apr 2025) | CREDENTIAL ID: PMT-25-2429275
• Microsoft Excel Associate – Data Analytics Philippines (Feb 2025) | Credential ID: DAPh-25-837110