As a Back Office Analyst, I played a critical role in maintaining the company's reputation by catering reviews to different platforms. This involved analyzing customer feedback and reviews from various sources, including social media, review sites, and internal feedback systems, and providing insights and recommendations to improve customer satisfaction.

To be successful in this role, I needed to have strong analytical skills and be able to identify trends and patterns in customer feedback. I also needed to be knowledgeable about the company's products and services, as well as its values and mission, to ensure that my analysis was aligned with the company's goals.

In addition, I needed to be able to communicate effectively with other teams, including customer support and marketing, to ensure that customer feedback was being addressed in a timely and appropriate manner. This involved collaborating with these teams to develop strategies and initiatives to improve customer satisfaction and maintain the company's reputation.

My experience as a back office analyst taught me the importance of data analysis and communication in maintaining a company's reputation. It also gave me a greater appreciation for the role that customer feedback plays in shaping a company's products, services, and overall brand image.