2017
BS in Hotel and Restaurant Management
Rizal Memorial Colleges
More Info About Me
I am a hardworking and responsible individual, who at a young age, took on the role of being a breadwinner for my family.
Due to financial constraints, I was only able to complete two years of high school. However, fueled by my determination to pursue education, I courageously chose to take a chance and take an acceleration exam. Stepping outside my comfort zone, I embraced the challenge and gratefully achieved success in the exam, earning the honor of graduating as the class salutatorian.
This experience taught me the importance of perseverance, determination, and the willingness to take risks. Today, I continue to use my experiences as fuel to keep me motivated and focused. With a strong work ethic, a thirst for knowledge, and a drive to succeed, I am confident that I can overcome any challenges that come my way.
My Skills and Competencies
Customer Service
Certificates
My Experience and Education
2018
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2022
Awesome OS
(Back Office Analyst)
● A front-line advocate fostering two-way engagement and communication with Members and consumer affair representatives by being responsible for:
✓ Identifying and responding to online Member questions, inquiries and complaints against the company in online customer advocacy forums and organizations. Ability to set proper expectations on response time, quality and resolution expectations
✓ Work closely with the Member experience and Escalation Team communicating quality assurance opportunities, patterns, and/or trends as well as collaborating on appropriate solutions for advanced Member escalations
✓ Monitor and respond to Member initial or follow up questions
2017
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2018
Offsourcing Philippines
(Customer Service Representative)
● Answering customer inquiries and providing information about products or services
● Answering a high volume of inbound calls and catering to three chats at the same time
● Resolving customer complaints and issues
● Handling customer returns, exchanges, and refunds
● Processing customer orders and payments
● Maintaining accurate customer records and account information
● Identifying opportunities to upsell or cross-sell products and services
● Staying up-to-date on product knowledge, company policies, and industry trends
● Providing feedback to management on customer concerns and trends
● Continuously improving customer service skills and techniques through ongoing training and development
2021
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2023
DVO+
(Social Media Manager)
As a social media manager, my job responsibilities include:
✓ Developing and executing a social media strategy that aligns with our overall marketing goals and brand identity.
✓ Creating and curating content for our social media channels, including graphics, videos, and written content.
✓ Managing and optimizing social media advertising campaigns to drive engagement and sales.
✓ Engaging with our audience through responding to comments and messages, monitoring conversations related to our brand, and identifying opportunities to engage with our audience in meaningful ways.
✓ Creating and managing social media post plans that align with our overall marketing and business goals.
✓ Staying up-to-date with social media trends and best practices, and making recommendations for new strategies or tactics to improve our social media presence.
My Services
Customer Service
Answering of inbound calls, and attending to chats of concerns and questions.
Testimonials
Cindy Cavan | Back Office Analyst
Renz has been my workmate since 2017 and my teammate for almost 3 years. Working with him has been a pleasure as he has strong work ethics and the ability to collaborate effectively with others. I noticed that he is a fast learner who adapts well to change. He is dependable, responsible and respects each member team member. He’s goal-driven and works with dedication, making sure that he achieves good results in his job. He’s a critical-thinker and also a supportive colleague who offers words of inspiration when you're going through a hard time.
Nikee Calunsag | Operations Manager
Hi Renz,
You have been a pleasure to work with for many years. I love seeing your growth and you stepping into different roles and departments throughout your employment with AOS. You showed how flexible and eager you are in learning new things. Cheers to your new adventures!