2018
Bachelor of Science in Aircraft Maintenance Technology
Flight Dynamics School of Aeronautics
Your Tasks, Done Right – Every Time!
Welcome! As your dedicated General Virtual Assistant, I'm here to help streamline your operations and ensure your daily tasks are handled with precision and efficiency. With strong organizational skills and a proactive approach, I can manage administrative tasks, handle communications, organize data, and support your business needs. My mission is to provide seamless, reliable, and timely assistance so you can focus on what matters most. Let’s collaborate to optimize your workflow and help your business thrive. Whatever your business needs, I’ve got you covered!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Organizational Skills
Problem Solving Skills
Certificates
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My Experience and Education
2025
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2025
Freelance
(Data Entry Specialist Trainee)
Responsible for accurately entering, updating, and maintaining large datasets in spreadsheets and databases, ensuring the accuracy and completeness of all information. Conducted regular quality checks to identify and resolve discrepancies, maintaining data integrity and reliability throughout the process. Assisted in organizing and managing digital files and documents, enabling efficient access and streamlined reporting. Developed proficiency in data management tools and best practices through hands-on training and mentorship.
2023
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2024
OfficePartners360
(Legal Assistant & Quality Analyst)
As a Legal Assistant Intake Specialist, I assisted with the initial intake of potential clients by gathering essential case details, conducting preliminary assessments, and ensuring accurate documentation of information. I maintained a professional and empathetic approach to ensure a positive client experience during this critical first point of contact.
After three months, I transitioned to a Quality Analyst role, where I was responsible for monitoring and evaluating the performance of the intake team to ensure compliance with Morgan & Morgan’s standards and protocols. I reviewed client interactions, identified areas for improvement, and provided actionable feedback to enhance service quality. My role required strong attention to detail, excellent communication skills, and a thorough understanding of the legal intake process. This experience further developed my analytical skills and ability to uphold quality standards in a high-volume environment.
2022
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2023
Conduent
(Customer Service Representative)
As a Customer Support Representative at Conduent, assigned to the Marriott Bonvoy account, I assisted customers with hotel reservations, modifications, and cancellations, ensuring a seamless booking experience. I handled a high volume of inbound calls, addressing inquiries related to room availability, rates, and loyalty program benefits. My role required strong communication skills, attention to detail, and the ability to navigate multiple systems efficiently. I maintained a high level of customer satisfaction by providing prompt and accurate information, resolving issues effectively, and upholding Marriott's standards of excellence. This experience enhanced my proficiency in customer service within the hospitality industry.
2021
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2022
Teleperformance
(Customer Service Representative)
As a Customer Support Representative for the Expedia account at Teleperformance, I provided exceptional service to travelers by assisting with online bookings of hotels, holiday packages, and other travel-related services. I handled inbound calls, addressing customer inquiries regarding payments, changes, cancellations, and other concerns, ensuring a seamless travel experience. My role required active listening, empathy, and effective problem- solving to meet customer needs promptly. I maintained confidentiality of sensitive customer data and collaborated with team members to uphold high service standards. This position enhanced my communication skills and deepened my understanding of the travel industry's dynamic
2017
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2020
Dynata Global (formerly known as SSI)
(Market Researcher)
As a Market Researcher at Dynata Global, I designed and conducted surveys to gather valuable consumer and market data, analyzed trends, and provided actionable insights to support strategic decision-making.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.