Niel Bualat

Professional Virtual Assistant
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Contact Information
  • 09999241862
    •
  • nielbualat@gmail.com
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  • Cebu City
    •
Skills

Legal Assistant Skill

Client Intake and Case Evaluation
Legal Documentation Management
Data Accuracy and Confidentiality
Communication and Client Advocacy
Multi-tasking and Prioritization

Customer Service Skills

Customer Relationship Management
(CRM)
Conflict Resolution and Problem Solving
Active Listening and Communication Multi-channel Support (Phone, Email,
Chat)

Technical Skills

Proficiency in Microsoft Office Suite
(Word, Excel, PowerPoint)
Familiarity with Legal and CRM
Software (if applicable)
Data Entry and Management Workflow Optimization Tools

Quality Analyst Skills

Quality Assurance and Monitoring
Performance Evaluation and
Feedback
Process Improvement Strategies
Data Analysis and Reporting
Compliance with Quality Standards
PROFESSIONAL SUMMARY

Dedicated and detail-oriented professional with over 7 years of experience in client support, quality assurance, and data management across the BPO and legal industries. Proven expertise in client intake, case evaluation, customer service, and quality analysis, with a strong track record of delivering exceptional results in fast-paced environments. Skilled in data entry, administrative support, and process improvement, with a focus on maintaining accuracy, confidentiality, and efficiency. Adept at building strong client relationships, providing empathetic communication, and driving continuous improvement through actionable feedback and performance tracking.

Recently transitioned into a Virtual Assistant role, backed by comprehensive training and a mentorship program, ready to leverage extensive experience to support organizational success. Proficient in tools like Microsoft Excel, Google Sheets, and SharePoint, with a passion for streamlining workflows and exceeding expectations.
WORK EXPERIENCES

Intake Specialists 2022-2023, Morgan & Morgan

Conducted comprehensive client intake and case evaluations to assess claim viability.
Managed sensitive legal documentation with accuracy while maintaining strict confidentiality.
Provided empathetic and professional support to clients, ensuring a seamless experience during challenging situations.

Quality Analyst 2022-2023, Morgan & Morgan

Monitored and evaluated customer interactions to ensure adherence to quality standards and operational guidelines.
Delivered detailed performance feedback to teams, driving continuous improvement in service delivery.
Identified trends and implemented strategies to enhance overall process efficiency and client satisfaction.
Created comprehensive reports to track performance metrics and inform management decisions.

Customer Service Specialist 2017-2022, Dynata Global / Teleperformance/TTEC/Conduent

Provided exceptional support to clients through phone, email, and chat, resolving issues promptly and effectively.
Handled a high volume of customer inquiries while consistently exceeding satisfaction and resolution targets.
Built strong customer relationships by delivering personalized solutions and empathetic communication.
Maintained detailed records of customer interactions and identified opportunities for service improvement

Data Entry Specialist Trainee 2025, PRO VA

Accurately input, update, and maintain large volumes of data in spreadsheets and databases.
Ensure data integrity by performing regular quality checks and resolving discrepancies.
Assist in organizing and managing digital files for streamlined access and reporting.