SAMPLE WORKS

For our training, our instructor gave us the task of creating a detailed customer database. In this sample Excel file, I listed Filipino customers along with their IDs, gender, location, job titles, educational background, salary, and outstanding mortgage. This exercise helped me enhance my skills in organizing and managing customer information efficiently.



AUDIT PRODUCTIVITY/SCORECARD
I’ve included a sample of my previous work as a Quality Analyst. One of the key projects was creating a comprehensive QA Scorecard used to audit agent calls. The scorecard includes the following details:

• Customer's phone number
• Customer's name
• My name (as the auditor/QA)
• Score for the agent's performance
• Ticket number for reference
• Agent's name and EID
• Line of Business (LOB)
• Call date

The scorecard is designed to automatically calculate the agent’s score based on specific line items per parameter, which are the basis of their evaluation. Additionally, I implemented an automation script that determines trends per week, making the process efficient and data-driven. The entire system is fully automated, reducing manual entry and providing quick, accurate insights into agent performance.

TYPING PROFECIENCY FOR EFFICIENT DATA ENTRY

I have developed strong typing skills through consistent practice and assessment, allowing me to perform speedy and accurate data entry tasks. With a high typing speed and excellent accuracy, I am able to efficiently handle large volumes of data. These skills, combined with my attention to detail and focus, ensure high-quality results and efficiency in completing tasks.