SAMPLE WORKS

CRM Management for XCMG: (CUSTOMER SERVICE MANAGEMENT) Handled the CRM system, ensuring accurate data entry, customer relationship management, and efficient handling of customer inquiries and feedback. Improved CRM processes to enhance customer satisfaction and operational efficiency.

Service One Application Management: Oversaw the use of the Service One application by the service team, enabling them to interact and report maintenance or repair needs with complete details and pictures. Monitored daily servicing activities in the area, ensuring timely and accurate reporting. Prepared warranty reports for issues that required warranty claims.

Remote Monitoring and Problem Resolution: Utilized a supplier-endorsed system to track unit problems and mechanic activities. This system enabled direct contact with suppliers, allowing for real-time updates, feedback, and case studies on unit issues.

Proficient in developing, implementing, and maintaining quality assurance processes and procedures to ensure compliance with industry standards and for improvement within existing processes and implementing effective solutions to enhance quality and efficiency for customer satisfaction