2011
Bachelor of Science in Information Technology
Davao Oriental State College of Science and Technology
PASSIONATE LEARNER WITH STRONG CUSTOMER SERVICE SKILLS
Hi! I’m Nemilyn Bayacag, but you can call me "Nemz." I'm a passionate learner with experience as an Aftersales Supervisor at a trading company that sells heavy equipment and trucks. I oversee various aftersales services, managing multiple projects simultaneously, coordinating with different departments, tracking customer inquiries, and ensuring timely follow-ups.
I handle tasks like supervising staff schedules, reviewing sales reports, and conducting product orientations. My strong time management skills help me prioritize effectively, ensuring smooth project progression.
This experience has equipped me with the ability to maintain clarity and organization in dynamic environments.
As I transition to a Virtual Assistant role, I’m excited to leverage my skills in time management, social media management, and data entry. I am eager to gain experience as an Executive/Admin Assistant and contribute to your company. I believe in turning passions into reality and am ready to learn and grow in this new opportunity.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
VIRTUAL ASSISTANT
FACEBOOK ADS
Certificates
My Experience and Education
2024
-
2024
PROVA PHILIPPINES
((GENERAL VIRTUAL ASSISTANT TRAINEE))
As a General Virtual Assistant, I provide essential support to ensure smooth operations and efficiency. My tasks include managing emails, calendars, and appointments, handling data entry, research, and document preparation, and assisting with customer service and social media management. I focus on delivering high-quality work with professionalism, reliability, and confidentiality to help clients succeed.
2017
-
2024
Jinyi Import & Export Trading Co.Inc
(Aftersales Supervisor)
* Participated as a process owner for ISO 9001:2015.
* Supervised staff performance and work processes.
* Responded to customer inquiries and concerns through calls and face-to-face
interactions.
* Oversaw aftersales transactions, providing timely support to customers.
* Created claim reports and submitted them to Chinese suppliers for assistance.
* Resolved customer complaints, offered technical support, and addressed product
issues to management.
* Monitored cash in the bank and managed unpaid accounts.
* Managed the schedules of aftersales staff.
* Reviewed weekly and monthly sales reports before submission to management.
* Conducted product and service orientations for provincial and local government
units, alongside mechanics.
* Sold spare parts to clients, prepared quotations, and handled email
communications.
* Participated in monthly meetings with the CEO and Manager.
* Conducted quarterly meetings with staff, mechanics, electricians, and helpers
across all branches to recognize their hard work.
* Held weekly meetings with staff and head mechanics before dispatching to five
branches in Mindanao.
* Supervised aftersales activities at the Cebu and Manila branches.
* Managed two customer service management systems: XCMG and Weichai
Product Warranty System.
* Handled WeChat transactions with suppliers for issues related to units.
* Collaborated with the Logistics department for new special units needing
orientation, coordinating with the Manager to arrange for someone to conduct the
orientation and develop strategic plans.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.