Undergrad
Bachelor of Science in Civil Engineering
Saint Louis University Baguio City
More Info About Me
I am a lifelong learner and always have fun making progress in life, both personally and professionally. I consider myself someone that needs little supervision and is a good communicator. I worked as a customer service representative for 6 years and as a Virtual Assistant for 3 years. My experience helped me develop skills like time management, communication, and eagerness to learn new things that I need to give my clients a clear status of a specific task for us to devise a plan, meet our goals, and prepare where we are for our next step. I have the initiative to call out things that will help us improve and make suggestions if what I know is right.
My Skills and Competencies
Virtual Assistant
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2023
Rocketstation
(General Virtual Assistant)
Offered administrative services to clients from a remote location, usually a home office. Performed appointment scheduling, made phone calls, email marketing, and due diligence, managed social media and MLS, made transaction arrangements, and managed email accounts.
2016
-
2019
Convergys / Concentrix
(CSR / Transition Consultant / Team Lead Trainee)
Answers Customers with complaints and questions, give customers information about product and services, take orders and process refund/returns.
2013
-
2016
Sitel Phils Corp
(Customer Service Representative/Production Mentor)
Answers Customers with complaints and questions, give customers information about product and services, take orders and process refund/returns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Real Estate Virtual Assistant
Provide various services for finding property details, Data Entry and lead generation to increase business productivity.