2016
Bachelor of Elementary Education-GenED
Cagayan State University-Gonzaga
More Info About Me
Hi I'm Lilibeth De Luna but you can call me Lily. I'm 32 years old and currently residing in Pampanga. A graduate of Bachelor of Elementary Education and got my license in 2016.
With four years of experience in the BPO industry, specializing in collection accounts, I bring a proven track record of exceeding targets, improving processes, and ensuring compliance. I'm passionate about driving results and preserving relationships. And then in 2020 I started my journey as a freelancer. I started creating my gig on fiverr as a cold caller for Real Estate and Data Entry for a solar company.
Your search for the perfect addition to your team ends here. Don't miss the opportunity to benefit from my skills and commitment. Contact me now to explore how I can contribute to your success. Let's make great things happen together!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Certificates
My Experience and Education
12/05/2023
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09/20/2024
Her Best Life LLC
(Executive Assistant)
Daily Sync-Up to establish a clear list of priorities
Email and Calendar Management
Prepare weekly Team Meeting Template
Maintain updated information in HerBestLife LLC shared Google drive
Update Scorecard Weekly and Post Ticket Update in Slack channel
Update Empire Circle Directory as required
Establish and maintain clear and effective communication channels with speakers to ensure a successful event
Prepare and update speaker graphics in Canva
Maintain a comprehensive database of speaker information and event details
Provide timely updates to the events team regarding speaker confirmations and any changes
Empire Building Podcast Weekly Text Message Programming (once per month / weekly check for some changes or any additional episode)
Create videos for Team HBL Hub in HBLU:
Empire Circle on-boarding and off-boarding
Create and update graphics for EC BuildHER Groups
Video Editing
Maintaining a YouTube account for backup videos.
Update Facebook Requests and approve when needed
File invoices in the Drive
Other assistance as requested from Team HBL and Founders
2021
-
2023
Real Estate Project Solutions
(Inside Sales Associate)
• Cold Calling
• Data entry
• Lead Generation
2020
-
2021
Mazique Property Group LLC
(Admin Assistant)
• Doing cold calling
• Follow up for those interested sellers
• Assisting her drafting the contract
• Skip tracing
• Data Entry
2016
-
2021
IQOR Philippines
(Collection Specialist)
• Doing inbound and outbound calls to keep their account up to date
• Processing payments
• Checking plans according to their needs and usage
• Processing disputes
• Adding a line
My Services
Real Estate Virtual Assistant
Providing admin support to agents and brokers where I manage emails, calls, appointment scheduling and data entry.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Testimonials
Mazique Property Group LLC
Phenomenal work. work very hard and eager to learn! I am so grateful to find Lilibeth to help in my cold calling service needs!! Looking forward hiring her full time!!!!
Indra Freeman
I would give Lilibeth 10/10 stars if I could. She has been one of the best employees I've ever had. Lilibeth is very reliable, I've never had her call in sick once. She delivers top of the line customer service and will cater to your business needs. Lilibeth is always on time and is very straight forward and polite in her ability to communicate. At this moment she is our Senior Acquisition Specialist and we're looking to promote her based of her outstanding performance. She's well experienced in Microsoft word and Excel, Google docs & sheets and using a dialer. In a short period of time, Lilibeth has proven herself to be a vital key player on our team. It's a pleasure working with her.
Jeffinflorida
Outstanding work. Super professional. Great customer interaction skills including over the phone. You can tell she is experienced and understands dynamics related to lead generation, sales and customer service.
mmtkamara
Honest. Professional. Trustworthy. Prompt.