Responsibilities:

• assisting Consumers, Dashers (rider), and Merchants (restaurant)
  
• providing support through calls, live chats, and email
• order tracking for consumers
• placing orders for customers
• Understanding results in long wait times, cold food, and unhappy customers.
• Maintaining up-to-date information (menus, prices, special promotions, operating hours, and delivery areas for partnered merchants)
  
• processing payout for dashers (delivery riders)
• Providing delivery drivers with real-time support when there are delays in order fulfillment, traffic issues, vehicle problems, payment issues, loading top-up cards, or when the drivers can't find the delivery location. 
• Assisting new hire delivery drivers.
  

Tools we used: