2017
Bachelor of Secondary Education major in English
University of Rizal System
About Me
I'm a results-oriented Customer Service Professional and a Seasoned Virtual Assistant who enjoys being in service for others, excels at uncovering customer needs, finding solutions, and handling objections. I am a motivated, efficient, and organized employee. It gives me a certain satisfaction whenever I get my work perfectly done on time.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Communication Skills
Certificates
My Experience and Education
03/2023
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05/2024
Upfish Management LLC
(Guest Service Associate / VA)
Handling 86 Airbnb properties and a Hostel
Assisting multiple Super Hosts.
Managing guest communications, housekeeping concerns,
coordinating with maintenance teams, scheduling cleaning
tasks, and handling guest reviews and feedback.
Ensuring guests have a smooth sailing stay with us.
Answer rental inquiries in a timely manner via phone, pms, and
email (cancellation, refund, booking arrangement)
Coordinating with Airbnb and Booking.com
09/2021
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02/2024
Keywords Studios Manila
(Account Security and Player Support Associate)
Provides service for an international streaming application and VoIP social platform widely used by gamers, streamers, and students.
4/2021
-
10/2021
SYKES Asia Inc.,
(Technical Service Associate (Seasonal Post))
Covid-19 Self-Test Technical Support for ABBOTT
05/2019
-
12/2019
Optum Global Solutions
(Customer Advocate)
United Healthcare - Medicare and Retirement
Membership Services Advocate for Claims and Benefits
05/2018
-
11/2018
TELETECH
(Customer Service Representative)
US Food Delivery Service App (Doordash) Support
Blended Support - Chat, Phone, and Email
01/2017
-
08/2017
TELEPERFORMANCE
(Customer Service Representative)
Billing Consultant for an Australian Telecommunication Services (FOXTEL)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Property Management (Short/Long-term Rentals, Real Estate)
I've been a virtual assistant for a Property Management business. I used different OTAs and PMS to manage listings such
Customer Service
Surpassing business targets such as KPIs, quality assurance, and quota while satisfying diverse customer demands.