Professional VA - Kerr Alnie

More Info About Me

Hey! I have more than seven years of experience as a customer service representative working in tech support, health care, and telephone customer service. When it comes to keeping client interaction logs organized, I am extremely thorough. I assisted consumers with signing up and data retrieval while answering up to 100 calls every day.

My most recent position was with a healthcare company. As a floorwalker or subject matter expert (SME), I was a member of the SUPPORT Team and I provided all of my agents' questions with answers. To raise the company's rating, I also answered supervisory calls and checked the calls made by the agents. I also managed a team and kept track of its progress.

Given my professional experience in handling customer service and client relations, I am sure I will be able to give you a positive return on your investment. I will not just be your Virtual Assistant but also a committed partner to help your business to grow.

Kerr Alnie L. Concon
Ormoc City, Philippines
kerralnieconcon20@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Management
Data Entry
Content Writing/Creation
REAL ESTATE EXECUTIVE VIRTUAL ASSISTANT

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2018
Diploma in Professional Education

Cebu Technological University

I have enrolled in this course and was able to pass the Board Exam as a Professional Teacher.

2014
Bachelor of Science in Accounting Technology

Western Leyte College of Ormoc City

2019 - 2022
Wipro, Inc.
(Floorwalker/Subject Matter Expert)

- Assistant to the Team Lead Supervisor
- Handles supervisory phone calls under a HEALTHCARE account.
- Provides assistance to the agent in handling the calls - answering their queries.
- Sometimes doing the job of a quality analyst- listening to phone calls of the agents
- Coaching the agents after the call listenings
- As part of the support team, making a report or record about the coaching in a monthly basis

2015 - 2018
Sykes Asia
(Customer Service Agent - Voice Support)

- Taking inbound calls and answering concerns of the customers under the TELECOM industry.
- Giving assistance in doing technical and troubleshooting sms, voice and internet issues.
- Helping customers process their refill for mobile services.

2014 - 2014
Convergys a.k.a Concentrix
(Customer Service Agent- Chat support (Ecare- Billing Team))

- Taking inbound calls and answering concerns of the customers under the TELECOM industry.
- Explaining the bill of the customers for their Cable, TV and Internet services
- Helping the customers get the best option or offer for their Cable. TV and Internet service.

My Services

REAL ESTATE Virtual Assistant Services

Basics of Real Estate: Home Buying & Selling, MLS Circulation, Lead Management, and Handling Objections

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

-Sorting data information to prepare for computer entry -Enter account or customer data from documents

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Ormoc City,
Philippines
Email :
kerralnieconcon20@gmail.com


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