Social Media Management

Real Estate Executive Virtual Assistant Basic Skills
Social Media Management
Content Writing
Data Entry
Computer Literacy
Communication Skills
Customer Service

BACHELOR OF SCIENCE IN ACCOUNTING TECHNOLOGY
Western Leyte College of Ormoc City
2010- 2014

DIPLOMA IN PROFESSIONAL EDUCATION
Cebu Technological University
2017-2018

Customer service professional with 7 years of motivated experience. a resourceful specialist at determining customer needs who is dedicated to enhancing customer interactions by responding to requests in a positive and professional manner.

My most recent position was with a healthcare company. As a floorwalker or subject matter expert (SME), I was a member of the SUPPORT Team and I provided all of my agents' questions with answers. To raise the company's rating, I also answered supervisory calls and checked the calls made by the agents. I also managed a team and kept track of its progress.

2019-2022
WIPRO, INC.
(FLOORWALKER/SUBJECT MATTER EXPERT)
- Assistant to the Team Lead Supervisor
- Handles supervisory phone calls under a HEALTHCARE account.
- Provides assistance to the agent in handling the calls - answering their queries.
- Sometimes doing the job of a quality analyst- listening to phone calls of the agents
- Coaching the agents after the call listenings
- As part of the support team, making a report or record about the coaching in a monthly basis

2015 - 2018
SYKES ASIA
(CUSTOMER SERVICE AGENT - VOICE SUPPORT)
- Taking inbound calls and answering concerns of the customers under the TELECOM industry.
- Giving assistance in doing technical and troubleshooting sms, voice and internet issues.
- Helping customers process their refill for mobile services.

2014 - 2014
CONVERGYS A.K.A CONCENTRIX
(CUSTOMER SERVICE AGENT- CHAT SUPPORT (ECARE- BILLING TEAM))
- Taking inbound calls and answering concerns of the customers under the TELECOM industry.
- Explaining the bill of the customers for their Cable, TV and Internet services
- Helping the customers get the best option or offer for their Cable. TV and Internet service.