Medical Virtual Assistant
Professional Portfolio of Jimmy B. Gulfan
Contact Information
📞 +639534939076 | +639918890982
📧 jbgulfan1977@gmail.com
🏠 Blk 5, Lot 1, Issabela Homes, San Isidro, General Santos City 9500, Philippines
Profile
I am a highly motivated and detail-oriented professional with extensive experience in customer service, healthcare support, quality assurance, and administrative functions. With a strong background in communication, client relations, and technical support, I have successfully transitioned into roles requiring precision, empathy, and professionalism. As a Medical Virtual Assistant, I combine my medical education, customer care expertise, and administrative skills to deliver dependable virtual support to healthcare professionals and patients.
Core Competencies
Medical Virtual Assistance (Scheduling, Data Entry)
Patient Communication & Coordination
Healthcare Administration Support
Medical Billing Assistance & Records Management
Customer Service & Client Relations
Quality Assurance & Compliance Monitoring
Remote Work & Virtual Collaboration
Strong Written & Oral Communication
Time Management & Organizational Skills
Multitasking & Problem Solving
Languages: English (Fluent), Arabic (Conversational)
Professional Experience
Virtual Champs Global
Customer Care Manager
📍 General Santos City, Philippines
June 24, 2020 – July 2021
Oversaw day-to-day administrative and customer support functions.
Assisted patients/customers with billing inquiries, subscription changes, and account navigation.
Ensured seamless communication between clients and services.
Maintained accurate reminders for billing cycles and appointments.
One Share Health
Quality Analyst
📍 General Santos City, Philippines
April 30, 2018 – May 26, 2020
Conducted call calibrations, QA reviews, and coaching sessions for healthcare-related accounts.
Facilitated business reviews with directors and executives.
Supported the creation of a QA playbook to ensure compliance in healthcare processes.
Reported and analyzed quality metrics to improve patient interaction and customer care.
Technical Support & Customer Service Roles
(VXI Global Services, Convergys, Sutherland, Teleperformance)
2010 – 2018
Assisted patients/customers with service-related concerns including billing, appointments, and account access.
Scheduled technical support and service requests with accuracy and empathy.
Delivered high-quality support via phone, email, and chat.
Consistently maintained customer satisfaction through active listening and efficient resolution of concerns.
Independent Contractor – Peach BPO
Remote Communication and Process Consultant
📍 Remote (Atlanta, Georgia, USA)
August 9, 2021 – November 2, 2021
Provided virtual support connecting clients to professional services.
Handled client communication with discretion and professionalism.
Reported progress directly to the CEO.
Education
General Santos City Institute of Technology (2020) – Midwifery
Nikki Louise School of Midwifery (2012) – Health Care Services NCII
Mindanao State University (2003) – Bachelor of Arts in English
Mindanao State University (2002) – Bachelor of Science in Zoology
Notre Dame of Dadiangas University (1999) – Bachelor of Science in Nursing
References
Editha G. Dinasas – Branch Manager, Milestone Guarantee & Assurance Corporation, GSC
📞 09927012636 | 📧 edzlague@gmail.comJunerey Baladhay – Operations Manager, Teleperformance EDSA Greenfield
📞 (02) 8497-9000 ext. 1252 | 📧 junerey.baladhay@teleperformance.com
Conclusion
As a Medical Virtual Assistant, I combine my background in healthcare, training, and customer service to provide reliable virtual support to healthcare providers and organizations. My ability to manage patient communications, medical records, and administrative functions ensures seamless operations, allowing medical professionals to focus on patient care. With adaptability and dedication, I am committed to delivering excellence in every task entrusted to me.
