Hey I am Jimmy

More Info About Me

I am a goal-driven, service-oriented professional with extensive experience in many fields that will help fulfill present corporate goals and needs, and I always enjoy new challenges.

SKILLS
Learning and Development
Administrative experience
Customer Service
Technical Support
Remote/Onsite Training Class
Facilitation
Client Relations Management
Public Relations
Teamwork/ Team Player
Time Management
Leadership
Effective Communication
Critical Thinking

Jimmy Baladjay Gulfan
General Santos City, Philippines
jbgulfan1977@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator
Communication and Process Trainer

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2020
Health Care Services NCII

General Santos City Institute of Technology

2012
MIDWIFERY

Nikki Louise School of Midwifery, General Santos City, Philippines

2003
Bachelor of Arts in English

Mindanao State University, General Santos City, Philippines

2002
Bachelor of Science in Zoology

Mindanao State University, General Santos City, Philippines

1999
Bachelor of Science in Nursing

Notre Dame of Dadiangas University, General Santos City, Philippines

2023 - 2024
Concentrix DFC BLDG., SM LANANG PREMIER, AGDAO, DAVAO CITY 8000 PHILIPPINES
(Communication and Process Trainer II)

Prepares Daily Lesson Plans for the Trainees
Make sure that their communication skills are tailored fit to the account’s necessities.
Prepares the Trainees for their certification and become Certified
Agents for the specific Account.
Promotes Standard and Quality results of Trainees that will handle the account for the company
Assist all inquiries of the Trainees about the Product Specifics

2021 - 2023
East West BPO Company FORTUNE SQUARE BUILDING, SAN FERNANDO, PAMPANGA, PHILIPPINES
(Remote Communication and Process Trainer)

Prepares Daily Lesson Plans for the Trainees
Prepares the Trainees for their certification and become Certified
Agents for the specific Account
Promotes Standard and Quality results of Trainees that will handle the account for the company
Assist all inquiries of the Trainees about the Product Specifics

2021 - 2021
PEACH BPO ATLANTA, GEORGIA, UNITED STATES OF AMERICA
(Independent Contractor and Client Consultant)

Speak to accountants who are looking for clients
Speak to Clients who are searching for Accountants and

2020 - 2021
Virtual Champs Global, GENERAL SANTOS CITY, PHILIPPINES
(Customer Care Manager)

In-charge of the day-to-day administrative task
Assist the customers with their concerns such as Billing, upgrading and downgrading their subscription
Remind the customers of the scheduled billing date and the amount that must be paid
Walk the customers through their website with the simple navigation and its usage

2018 - 2020
One Share Health GENERAL SANTOS CITY, PHILIPPINES
(Quality Analyst)

Direct client interaction, including conducting readouts, reporting, and reviews.
Facilitate call calibrations, call listening sessions, and huddles with all levels of management.
Assist in call selection and the facilitation of calibrations. ➢
Experience in weekly/monthly business reviews.
Assist in creating a QA Playbook and ensuring that the QA process is in place.
Prepare for and help lead the bi-weekly TQA review and monthly reviews with Directors and the CEO.

2017 - 2018
VXI GLOBAL SERVICES FELCRIS BUILDING, BOULEVARD, DAVAO CITY
(Technical Support Specialist for Comcast)

Assist the customers with their concerns such as Home Phone, Cable, and Internet connection
Schedule a technician for the actual visit to fix the issues of their concern
Help the customer understand their monthly recurring bill
Ensure customer satisfaction by addressing their concerns with the urgent resolution

2015 - 2017
CONVERGYS ABREEZA MALL, DAVAO CITY
(Customer Service Supervisor for Macy’s and Bloomingdales)

Assist the customers with their concerns such as: Placing an order,
Order tracking, and Quality Assurance.
Provide the customer with the different descriptions of each item seen online
Ensure customer satisfaction by addressing their concerns with urgent resolution
Make an inventory report and submit them to the Operations Manager

2014 - 2015
Sutherland DAVAO CITY, PHILIPPINES
(Chat, Email, and Phone Support)

Assist the customers with their concerns such as Home Phone, Cable, and Internet connection
Schedule a technician for the actual visit to fix the issues of their concern
Help the customer understand their monthly recurring bill
Ensure customer satisfaction by addressing their concerns with the urgent resolution

2010 - 2011
TELEPERFORMANCE SANTA GROVE, SUCAT PARANAQUE CITY, PHILIPPINES
(Customer Service Representative for Hotels.com)

Takes incoming calls from customers for reservations and complaints
Reports directly to my supervisor whenever is necessary
Make sure that the problems and complaints of the customers are well dealt with.
Ensures the customer’s safety, and satisfaction and makes sure the customer enjoyed their stay in the hotel.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

09534939076

Address :
General Santos City,
Philippines
Email :
jbgulfan1977@gmail.com


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