Executive Virtual Assistant
Professional Portfolio of Jimmy B. Gulfan
Contact Information
📞 +639534939076 | +639918890982
📧 jbgulfan1977@gmail.com
🏠 Blk 5, Lot 1, Issabela Homes, San Isidro, General Santos City 9500, Philippines
Profile
I am a highly organized and detail-oriented professional with strong experience in executive support, client relations, customer service, and administrative management. With a solid background in communication, training, and quality assurance, I am well-equipped to provide comprehensive virtual assistance to executives and business leaders. As an Executive Virtual Assistant, I specialize in handling administrative tasks, managing schedules, coordinating meetings, and ensuring seamless business operations while maintaining discretion and professionalism.
Core Competencies
Executive Assistance & Calendar Management
Email & Communication Management
Travel Planning & Meeting Coordination
Administrative & Office Support
Document Preparation & Data Entry
Client & Stakeholder Relations
Project Coordination & Reporting
Quality Assurance & Compliance Monitoring
Time Management & Task Prioritization
Remote Work & Virtual Collaboration
Languages: English (Fluent), Arabic (Conversational)
Professional Experience
Concentrix
Communication and Process Trainer II
📍 Davao City, Philippines
June 27, 2023 – September 16, 2024
Designed and delivered daily training programs, focusing on communication and process efficiency.
Supported new hires in preparing for certification and meeting performance targets.
Maintained quality and productivity standards for assigned accounts.
Provided consistent communication support to both trainees and management.
East West BPO Company
Communication and Process Trainer
📍 Pampanga, Philippines
November 08, 2021 – June 13, 2023
Facilitated onboarding and training programs for client accounts.
Prepared reports and performance updates for leadership.
Assisted in client communication and ensured alignment with business needs.
Delivered strong support in administrative and organizational tasks.
Independent Contractor – Peach BPO
Remote Communication and Process Consultant
📍 Remote (Atlanta, Georgia, USA)
August 9, 2021 – November 2, 2021
Managed client and accountant communications remotely.
Reported directly to the CEO, handling administrative and coordination tasks.
Supported business operations through research, reporting, and virtual assistance.
Virtual Champs Global
Customer Care Manager
📍 General Santos City, Philippines
June 24, 2020 – July 2021
Oversaw daily administrative and customer support functions.
Managed client communication and service inquiries.
Organized billing schedules and subscription updates.
Ensured operational efficiency in customer care processes.
One Share Health
Quality Analyst
📍 General Santos City, Philippines
April 30, 2018 – May 26, 2020
Conducted QA reviews, call calibrations, and facilitated reporting sessions.
Assisted management with compliance monitoring and quality standards.
Developed quality playbooks to streamline processes.
Coordinated with executives for business reviews and reporting.
Other Roles in Customer Service & Technical Support
(VXI Global Services, Convergys, Sutherland, Teleperformance)
2010 – 2018
Delivered front-line support to clients and customers.
Scheduled appointments, prepared reports, and coordinated service requests.
Ensured customer satisfaction by resolving concerns quickly and effectively.
Provided accurate documentation and communication support.
Education
General Santos City Institute of Technology (2020) – Midwifery
Nikki Louise School of Midwifery (2012) – Health Care Services NCII
Mindanao State University (2003) – Bachelor of Arts in English
Mindanao State University (2002) – Bachelor of Science in Zoology
Notre Dame of Dadiangas University (1999) – Bachelor of Science in Nursing
References
Editha G. Dinasas – Branch Manager, Milestone Guarantee & Assurance Corporation, GSC
📞 09927012636 | 📧 edzlague@gmail.comJunerey Baladhay – Operations Manager, Teleperformance EDSA Greenfield ️
📞 (02) 8497-9000 ext. 1252 | 📧 junerey.baladhay@teleperformance.com
Conclusion
As an Executive Virtual Assistant, I combine my background in communication, administration, and quality assurance to deliver reliable support to executives and organizations. My ability to manage schedules, communications, and operational tasks ensures smooth business operations. I am committed to providing high-level assistance that enables executives to focus on strategic priorities while I manage essential administrative functions with accuracy and professionalism.
