2009
Business Information Management
Asian Institute of Computer Studies
The "Colorful" Me...
You can call me as Mae. I am an experienced Executive Assistant with a strong background in supporting C-level executives in both the Real Estate and Publishing industries. With over two years of experience as a Virtual Assistant and over a year of dedicated service as an Executive Assistant to two CEOs, I have developed a comprehensive skill set that allows me to excel in fast-paced, demanding environments.
Throughout my career, I have honed my organizational and multitasking abilities, ensuring smooth operations and seamless coordination of executive tasks and projects. My attention to detail, proactive approach, and ability to anticipate needs have consistently contributed to the success of the executives I support.
Prior to my role as an Executive Assistant, I spent seven years in the BPO industry as a Customer Service Representative. This experience provided me with exceptional communication skills, the ability to handle challenging situations with professionalism and empathy, and a strong focus on delivering outstanding customer experiences.
I am passionate about providing high-level support, streamlining processes, and driving efficiency in order to help executives achieve their goals and maximize productivity. I thrive in dynamic and ever-changing environments, and I am always eager to take on new challenges.
If you are seeking a dedicated and reliable Executive Assistant who can contribute to your organization's success, please feel free to reach out. I am excited to connect and explore potential opportunities!
I've been a customer service representative for almost seven years. TaskUs Inc. and Telus International Philippines were two of my previous employers. Since I've been a BPO agent for a while, I've done admin tasks such as email and calendar management in addition to supporting live chat, inbound and outbound concerns.
I am grateful for those experiences because I was able to apply my knowledge as a Freelancer when I had a client. I enjoy filming and editing on my own, which is why I decided to incorporate it into my work while continuing to pursue my passion. As time passed, I progressed to become a YouTube content editor and the Social Media Manager for my first client. I've also worked as a Lead Generation Specialist and an E-commerce Virtual Assistant. I must admit that I began to INNOVATE.
My Skills and Competencies
Relationship Building
Professionalism
Research and Analysis
Resource Management
Leadership and Team Management
Attention To Detail
Verbal Communication
Written Communication
Organization and Time Management
Adaptability
Technology Savvy
Multitasking
Problem Solving
Certificates
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Where I got my knowledge
"Take notes from your experience."
Oct 2022
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June 2024
HOUSTON AND CO. REALTY GROUP
(Executive Assistant)
✦ Market Research
✦ Property Listings
✦ Coordinating property inspections, appraisals, and maintenance
✦ Transaction/Document Management
✦ Maintaining filing systems and records
✦ Basic Graphic Designing
✦ Basic Video Editing
✦ Managing calendars, scheduling meetings, and organizing travel arrangements,
✦ HR & talent acquisition
✦ Training & Proposal Creation
✦ Troubleshooting Technical Issues
✦ Utilizing Real Estate Software and Tools for Property Management or CRM
✦ Running FB Ads
✦ Website Management
✦ Organizing and Coordinating Events
✦ Assisting with budgeting, invoicing, and expense tracking
✦ Payroll Management
✦ Handling internal phone calls, emails, and other forms of communication
✦ Creation of workflows/ funnels/ checklist
✦ Assisting with marketing campaigns, including social media, email newsletters, and promotional materials.
✦ Overseeing office supplies and equipment.
✦ Implementing office policies and procedures.
August 2022
-
December 2023
SHARANIS PUBLISHING HOUSE
(Executive Assistant)
✦ Managing calendars, scheduling meetings, and organizing travel arrangements for executives.
✦ Handling emails, and other forms of communication.
✦ Maintaining filing systems and records.
✦ Coordinating with writers, editors, and other staff to ensure deadlines are met.
✦ Assisting with the preparation and proofreading of articles and content.
✦ Acting as a point of contact for contributors, advertisers, and clients.
✦ Ensuring excellent customer service and maintaining strong relationships with contributors and clients.
✦ Organizing and coordinating FB events
✦ Assisting with event promotion and follow-up
✦ Lead generation
✦ Assisting with invoicing and expense tracking.
✦ Client Payment Follow-Up
✦ Client communication (Email)
✦ Transcribing podcasts and uploading them to YouTube
✦ Drafting contracts and ensuring they were signed by clients
September 2022
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December 2022
GreatBuy Store
(Ebay Virtual Assistant)
✦ Conducting research on competitors, market trends, and customer preferences.
✦ Product Listing
✦Product Graphic Designing/Editing
✦ Responding to customer inquiries and resolving issues via email or chat
✦ Monitoring stock levels and coordinating with suppliers for restocking.
✦ Managing order processing, ensuring timely and accurate fulfillment.
✦ Coordinating with logistics and shipping companies.
✦ Handling returns, exchanges, and refunds.
✦ Managing customer feedback and reviews.
✦ Providing after-sales support and follow-up
✦ Maintaining and updating the customer database.
✦ Managing inventory records and tracking sales data.
✦ Optimizing product listings for search engines
April 2022
-
July 2022
Vee Bunao
(Video Editor & Youtube Manager)
✦ Editing videos, adding graphics, subtitles, and other elements to enhance content.
✦ Uploading videos to YouTube and optimizing them with appropriate titles, descriptions, tags, and thumbnails.
✦ Managing the YouTube channel's overall look, including updating channel art, profile picture, and playlists.
✦ Ensuring the channel is up to date with the latest YouTube features and guidelines.
✦ Responding to comments and engaging with viewers.
✦ Conducting keyword research to optimize video titles, descriptions, and tags for better visibility.
✦ Analyzing YouTube analytics to track performance metrics such as views, watch time, and audience retention.
✦ Providing reports and insights to inform content strategy.
✦ Sharing videos across other social media platforms to drive traffic.
✦ Engaging with the community through comments, live chats, and social media interactions.
✦ Managing YouTube monetization settings and ensuring compliance with YouTube's monetization policies.
September 2021
-
March 2022
CWVA Services
(Business Lead Generation Specialist)
✦ Conducting market research to identify potential leads and target markets.
✦Utilizing various tools and platforms (e.g., LinkedIn, industry databases) to gather information on potential leads.
✦ Crafting personalized messages to engage potential leads and initiate conversations.
✦ Following up with leads
✦ Segmenting leads based on criteria such as industry, company size, and stage in the
buying process.
November 2021
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November 2021
CWVA Services
(Tiktok Lead Generation Specialist)
✦Research TikTok sport personalities in the US interested in trying a new item for free
✦ Identify potential candidates who might become paid endorsers of the item
✦ Collect email addresses, profile links, and other relevant details
✦ Compile the collected information into a spreadsheet
July 2020
-
August 2021
TASK US, INC.
(Delivery Order Taker)
✦ Answering incoming calls or responding to online orders from customers.
✦ Providing information about menu items, specials, and promotions.
✦ Assisting customers with their order choices and upselling additional items.
✦ Verifying customer information and delivery addresses.
✦ Ensuring special requests and dietary preferences are noted and communicated to the kitchen or fulfillment team.
✦ Addressing any payment issues or discrepancies.
✦ Addressing customer inquiries, concerns, and complaints promptly and professionally.
✦ Providing updates on order status and estimated delivery times.
✦ Resolving any issues related to order errors, delays, or delivery problems.
✦ Monitoring order progress and coordinating with team members to address any issues.
✦ Ensuring all orders are complete and accurate before finalizing.
July 2015
-
December 2019
TELUS INTERNATIONAL PHILIPPINES, INC
(Customer Service Representative)
✦ Handling emails from driver-partners and riders.
✦ Resolving issues related to lost items, ride disputes, and payment concerns.
✦ Assisting drivers with account setup, documentation, and onboarding processes.
✦ Addressing driver queries related to payments, ride disputes, and technical issues.
✦ Providing guidance on company policies, procedures, and best practices.
✦ Investigating and resolving complaints from both riders and drivers.
✦ Escalating complex issues to higher-level support or specialized teams when necessary.
✦ Ensuring timely and accurate resolution of all reported issues.
✦ Updating rider and driver profiles with accurate and current information.
✦Handling requests for account changes, such as phone number updates and password resets.
✦ Verifying documents and ensuring compliance with company’s requirements for drivers.
✦ Recording details of inquiries, complaints, and resolutions accurately in the CRM system.
✦ Attending training sessions to enhance knowledge and skills
Expertise
And I can do more
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creation
Video editing for YouTube and creating graphic designs for Thumbnails etc.
E-Commerce Dropshipping Shopify
Product research and listing on E-commerce platforms from suppliers. In responsibility for all customer-related queries
Lead Generation and Email Marketing
Daily follow-up and email marketing with leads. Lead generation by contacting prospective customers directly via email o
Executive Assistant
Provide comprehensive support to CEOs, ensuring smooth operations and efficient management of their responsibilities..
Let's hear from some of my previous clients.
Great Buy Store (eBay Dropshipping)
"Hi Jessa. We are happy to tell you that we are very satisfied with your work and appreciate your progress and your desire to improve and we have decided that starting next week (Monday) you will receive a salary increase and your salary will increase to $xxxx. We expect you to continue with the seriousness and hope for much more success in the future."
Ms. Christine Whene
"I love working with Jessa. She is independent, flexible in any task, and makes my life easier. Jessa successfully executed different projects we had together, and I can't commend her enough cause she can do almost anything. She is a phenomenal VA that can be a great addition to your team."
Ms. Vee
"I am pleased with her work, particularly her video editing abilities. She is dependable and competent in all of her responsibilities. She is creative and easy to work with, and she always goes above and beyond the task I assign her."