Master in Business Administration
Wesleyan University - Philippines
B.S. in Business Administration Major in Banking and Microfinance
Araullo University - PHINMA Education Network
Hi, I’m Jesm—but feel free to call me “Em”!
I’m a 29-year-old virtual assistant from the Philippines, bringing over 9 years of diverse experience in data entry, accounting and payroll processing. In my previous roles, I’ve mastered the art of multitasking, playing key roles in streamlining operations and improving efficiency within my team.
Driven by a passion for growth and adapting to new opportunities, I expanded my skills into the world of e-commerce, running my own online business. What started with selling second-hand books quickly grew into thriving stores on Facebook, TikTok and Shopee. I’ve mastered social media management, customer service and managing the day-to-day operations of a business—skills that translate seamlessly into virtual assistant tasks.
As I explored the e-commerce field, I developed my skills in Shopify product research and listing. I enjoy identifying trending products and creating appealing listings that attract customers and drive sales. Additionally, I’m expanding my knowledge in Shopify and dropshipping, continuously learning about website building to further enhance my e-commerce capabilities.
What sets me apart? I’m a fast learner with a knack for tackling any challenge that comes my way. I’m not just a fast learner—I’m a proactive problem-solver with an eye for detail and a passion for tackling the toughest tasks. Whether it’s managing calendars, organizing data or diving into web research, I bring efficiency, precision and a “get it done” attitude to everything I do.
I’m passionate about supporting businesses and entrepreneurs behind the scenes, helping them run smoothly and grow. Ready to level up your operations? Let’s make it happen!
Wesleyan University - Philippines
Araullo University - PHINMA Education Network
In my role as a Social Media Management Trainee at ProVA and through my online business, I developed expertise in customer service, inventory management and delivery logistics. I efficiently managed social media postings across platforms such as Facebook, TikTok and Shopee, ensuring timely content creation and scheduling while engaging with customers to address inquiries and feedback. My hands-on experience included overseeing inventory, processing orders and coordinating deliveries to ensure a seamless customer experience. Additionally, I analyzed engagement metrics and executed targeted ad campaigns, enhancing brand visibility and fostering customer loyalty through exceptional service.
As a Data Entry Specialist trainee, I was tasked to create a comprehensive customer database using Google Sheets to streamline the management of customer information. Collected and entered data, including customer details and purchase history while ensuring accuracy and proper formatting. Applied data validation for consistency, organized entries alphabetically and implemented filters for efficient searching and sorting, improving the usability and accessibility of the customer database.
I maintained accurate employee time records and encoded work schedules into payroll worksheets, ensuring efficient and timely payroll processing. Prepared detailed payroll reports, including basic pay, overtime, adjustments, deductions and statutory contributions, while also generating and distributing employee pay slips. Additionally, I managed payroll records and employee earnings data for annual gross income and tax reporting, ensuring compliance and accuracy in financial documentation.
Efficiently handled daily reconciliation of medical practitioners' receipts with cashier reports, ensuring accuracy in financial records. Calculated taxes withheld on professional fees, adhering to regulatory requirements. Provided comprehensive payroll support, including the preparation of pay slips, maintaining payroll documentation and managing payroll disbursements. Oversaw the Disbursement Book, ensuring precise data entry into financial systems for accurate reporting and compliance.
Identifying trending products and creating engaging listings to boost sales.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Creative professional skilled in crafting visually engaging designs that communicate ideas and enhance brand messaging.
Managing customer relationships, handling queries, fulfilling orders and overseeing the entire sales process.
Delivers remote administrative support by managing email, scheduling, research and customer service tasks efficiently.