Thanks to my great organizational and communication abilities, I ensure a quick and timely connection with clients while effectively handling their assignments. I can adapt well and am motivated to learn new skills and technology, which helps me succeed in the virtual workplace. I work hard to provide top-notch support that helps my clients succeed with a dedication to professionalism and thorough attention to detail.
The Bachelor of Science in Office Administration program equips students with skills in office wizardry, communication, technology, and organization. Graduates are prepared to excel in the administrative field with business acumen and modern office tools.
Responsible for handling inquiries, resolving issues, and offering great assistance to ensure customer happiness.
My main responsibilities include responding to customer inquiries and resolving issues through email and chat platforms. This role requires strong communication skills, attention to detail, and the ability to multitask effectively.
Facilitate the onboarding process by offering comprehensive guidance and navigating tools and resources to new employees ensuring a smooth transition into their roles; implementing strategies and tools to enhance new employees' proficiency in call handling, enabling them to effectively address customer inquiries and concerns; providing support and assistance in resolving customer issues by offering valuable insights, troubleshooting techniques, and access to relevant resources; offering personalized coaching sessions and constructive feedback to new employees, fostering their professional growth and refining their customer service skills.
In my role as an operations specialist mentor, I help reps enhance their abilities and deliver great Technical Support
Reach out to potential clients or customers to generate leads and set up appointments.
Engage with customers through various channels to ensure satisfaction; facilitate hassle-free refund and return processes for seamless transactions; and encourage customers to share their feedback through reviews to enhance our service.
Responsible for explaining Medicare plans, answering questions, and helping beneficiaries enroll. They must comply with regulations, avoid misleading information, and ensure privacy and consent during calls.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
NPS QUEEN
Jeanypher was willing to resolve an issue that a previous rep caused. She showed compassion and understood my frustration.
I have always had very helpful and friendly service.
NPS SLAYER
You are exceptional.
The lady I spoke to was so so so kind!
The only reason I stay.
The best!
You are awesome!