BPO JOBS EXPERIENCE

Operations Customer Service Representative

T-Mobile (June 2019 – April 2021)

A company provides wireless telecom services and hosts other services, including voice, text messaging, video calling, and data communications. Responsible for handling inquiries, resolving issues, and offering great assistance to ensure customer happiness.

Email and Chat Support

Dave Bank (August 2021 – July 2022)

My main responsibilities include responding to customer inquiries and resolving issues through email and chat platforms. This role requires strong communication skills, attention to detail, and the ability to multitask effectively.

Customer Service Mentor for New Hires

T-Mobile (August 2022 – November 2023)

Facilitate the onboarding process by offering comprehensive guidance and navigating tools and resources to new employees ensuring a smooth transition into their roles; implementing strategies and tools to enhance new employees' proficiency in call handling, enabling them to effectively address customer inquiries and concerns; providing support and assistance in resolving customer issues by offering valuable insights, troubleshooting techniques, and access to relevant resources; offering personalized coaching sessions and constructive feedback to new employees, fostering their professional growth and refining their customer service skills.

Tech Mentor conversion from CSR to TechRep

T-Mobile (December 2023 – January 2024)

In my role as an operations specialist mentor, I help reps enhance their abilities and deliver great Technical Support.