Hi there! Let me share a brief overview of my career journey. With five years of experience in customer service, I've developed skills that make every customer interaction positive. I turn challenges into opportunities, using active listening, empathy, and problem-solving to ensure every customer leaves satisfied and valued.

Bachelor Of Science In Office Administration

The program equips me with skills in office wizardry, communication, technology, and organization. Made me prepared to excel in the administrative field with business acumen and modern office tools.

Multitasking |Conflict Resolution|Adaptability

Communication Skills
Problem-Solving
Active Listening

Operations Customer Service Representative

(Telco Acc.)Responsible for handling inquiries, resolving issues, and offering great assistance to ensure customer happiness.

Email and Chat Support

My main responsibilities include responding to customer inquiries and resolving issues through email and chat platforms. This role requires strong communication skills, attention to detail, and the ability to multitask effectively.

CSR Mentor for New Hires

Facilitate the onboarding process by offering comprehensive guidance and navigating tools and resources to new employees ensuring a smooth transition into their roles; implementing strategies and tools to enhance new employees' proficiency in call handling, enabling them to effectively address customer inquiries and concerns; providing support and assistance in resolving customer issues by offering valuable insights, troubleshooting techniques, and access to relevant resources; offering personalized coaching sessions and constructive feedback to new employees, fostering their professional growth and refining their customer service skills.

Tech Mentor of conversion from Csr to Techrep

In my role as an operations specialist mentor, I help reps enhance their abilities and deliver great Technical Support

Cold Caller and Appointment Setter

Reach out to potential clients or customers to generate leads and set up appointments.

Amazon Customer Service Representative

Engage with customers through various channels to ensure satisfaction; facilitate hassle-free refund and return processes for seamless transactions; and encourage customers to share their feedback through reviews to enhance our service.

Cold Caller (Health Insurance Medicare Campaign)

Responsible for explaining Medicare plans, answering questions, and helping beneficiaries enroll. They must comply with regulations, avoid misleading information, and ensure privacy and consent during calls.

Zendesk | Salesforce | Zoho
Zillow | C2 Protips | Cisco Finesse
Avaya | Slack | Zoom
Skype | Call tool | Feishu
Excel | Ms Word | Google Sheet
Powerpoint | Canva

https://myprofile.ph/jeanypherjeveroeva/portfolio/customer-service/57287

https://myprofile.ph/jeanypherjeveroeva/portfolio/cold-caller-%7C-appointment-setter/57296

https://myprofile.ph/jeanypherjeveroeva/portfolio/amazon-csr/57297

https://myprofile.ph/jeanypherjeveroeva/portfolio/article-writing/57407