Blank Year
Bachelor of Science in Criminology
Our Lady of Fatima University
More Info About Me
Hi, I am Jallen Rose Estor. I am Proactive and Organized Professional Eager to Join as a Virtual Assistant! Able to focus on work without need for supervision. I am adept at managing multiple tasks simultaneously, prioritizing responsibilities, and ensuring timely project completion. I have excellent communication skills, both written and verbal, coupled with a strong ability to adapt to new tools and technologies, making me an ideal candidate to contribute positively to your team's success. I am committed to providing exceptional customer service and maintaining a high level of confidentiality. I am eager to bring my skills and dedication to your organization.
Take the first step toward optimizing your workflow and achieving greater efficiency – contact me today to discuss how my skills as a Virtual Assistant can make a lasting impact on your business success!
My Skills and Competencies
Amazon VA
E-Commerce VA
Email Management
Adaptability
Social Media Manager
Graphic Designer
Data Entry
Certificates
My Experience and Education
2022
-
2023
TaskUs
(Customer Care Specialist)
• Answering approximately 50-60 inbound calls per day with positive attitude and focus on customer satisfaction.
• Addressed and resolved customer inquiries and complaints quickly and mitigated dissatisfaction by employing timely and on-point solutions.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Making outbound calls for personal follow up to ensure resolution.
• Responded to customer inquiries and provided accurate information about products and services via live chat.
• Attend to balance inquiries, payment settlement and basic technical concerns.
• Provide accurate, valid and complete information by using the right methods/tools.
• Documented all customer information accurately in computer system, providing dated notes for future reference.
• Effectively communicated with clients about processing of payment.
2022
-
2022
Amazon
(Retail | Customer Service Representative)
• Manage large amount of incoming phone calls.
• Interact with customers to provide and process information in response to inquiries regarding orders
and tracking of shipments.
• Assist efficiently by solving customers disputes.
• Provides customer additional information or explain services.
• Identify and assess customer’s needs to achieve satisfaction
• Ability to handle stressful and difficult situation.
• Provide accurate, valid and complete information by using the right methods/tools.
• Take the extra mile to engage customers.
• Strong phone contact handling skills and active listening.
• Follow communication procedures, guidelines and policies.
2018
-
2022
McMagik Incorporation
(Service Crew)
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Mastered point of sales (POS) computer system for automated order taking.
• Followed procedure for safe food preparation, assembly and preparation.
• Provide customer with prompt and friendly service.
• Experienced customer-oriented individual with the ability to escalate complaints appropriately.
• Strong verbal communication skills of being direct and clear.
• Trained others in procedures and operations.
• Knowledgeable of proper cash handling procedures.
My Services
Amazon VA
Assist in discovering profitable products and creating listings, empowering them to scale their businesses successfully.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.