2005
Bachelor of Science in Psychology
Davao Doctors College
More Info About Me
Efficient, result-oriented and extremely motivated to constantly develop my skills and grow professionally. Has a cheerful personality, love to express my ideas through writing and is open for new learning opportunities. I am confident in my ability to follow instruction and to produce quality of work output that is required of me.
My Skills and Competencies
Email support
Customer Service
Human Resouces Management
Human Resouces Management
Quickbooks Online
Data Entry
Certificates
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My Experience and Education
2021
-
2022
XY Labs
(Customer Service Representative)
Provides assistance and email support to customers
Solving customer issues, forwarding unresolved queries to specialists, promoting products and services
2008
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2022
Frontlake, Inc.
(Restaurant General Manager)
Over-all Restaurant Management Development Program and Organizational effectiveness
Planning, Sales Targets and Program, Cash and Funds Control, Restaurant Safety and Security Plan effectiveness
Fixed asset and raw materials inventory (daily, weekly, monthly and year-end reports)
Profit and Costs effectivity and efficiency, Managing the restaurant Profit and Loss
Restaurant Team Members recruitment, competence and morale, scheduling, conducts meetings, appraisal and promotions
ROCC/NSF, Internal audit, Customer complaints (conducts trainings and programs/action plans), Customer Service Champion
2005
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2008
Shopping Center Management Corporation
(Human Resources Assistant)
Timekeeping / Employee Benefits
o Registers work schedule of employees.
o Encodes and generates timekeeping reports: Daily Attendance transaction, Attendance Summary
o Prepares necessary reports for incidents of violation / infraction
Employee Services
o Ensures accuracy of information about employee and compliance to ID data specification.
o Attends to employee’s concerns re: benefits, timekeeping (BIR, SSS and HDMF)
o Facilitates processing of Separation Clearance and Release form of employees. (Gratuity pays if applicable to some resigned employees.)
Ensures compliance to audit standards; prepares and presents records to auditors on audit activities.
Prepares monthly, semi-annual and annual reports on Work Hours Lost, Overtime, Incident Violation Statistics requested by Head Office.
Performs other tasks as maybe assigned by the Human Resources Manager.
o Assist in carrying-out of day-to-day HR functions primarily on Timekeeping.
Coordinated orientations on affirmative action hiring procedures, applicant interviews for employees and d applicants on multiple levels.
My Services
Data Entry / Web Researcher
Passion for understanding the needs of the customers (analyze customer behavior, and find profits for their business).
Quickbooks Online
Prepare your accounts, document daily financial transactions and ensure compliance with applicable standards.
Virtual Assistant
I can provide support to my client in the form of answering emails, transcribing documents, preparing statements and let