Highly motivated trainer for 3 years with extensive customer service, technical proficiency and administrative/Healthcare expertise, implementing teaching method and creating strategies for new hire employee in a way that they could easily adjust to the new working environment.
This experienced help me develop my leadership by exercising and providing staff development, performance management and curriculum design.
Successful at maintaining healthy relationship at work and having an ability to work independently or as a team, can easily adjust and adapt to work environment
University of Rizal System
● Service Delivery
● Carelon Medical Benefits
● Post-Acute Authorization (Prior,Continued stay)
● Home Health Authorization
● Intake
● OASIS Encoding
● Approval Process
● Denial Process
● ICD code encoding
● Medical Transcription
● NPPES NPI
● Clinical update: Facesheet, Treatment Encounter Note, Physician's
Order, History and Physical, Member/Provider Appeal
● Notification of Medicare Non-Coverage
● Sending and Receiving Fax
● Medical Reports verification
● Email Management
● Outbound Confirmation
● Clinical Review
● HIPAA Verification
Support Meta Platforms, Inc.
Responsibilities but limited to:
• Ads related concerns
• Technical assistance
• Account Statuses
• Payment processing
• Escalating concern to the right department
• Page related concern
• Organic posting
• Ads Manager / Ad Account related issues
• Business Setting Account related concern
• Sending emails
• Chat, email and outbound assistance
• New Hire Orientations
• Business Administrative Task such as Excel, Email, Google Sheet
• Email management
• Course Design
• Team Development and Strategies
• Product Specific Training and Foundation Skills Training
• Termination and Regularization recommendation/approval
• Employment Clearance processing
• Sales tracking
• Providing weekly performance to other department and higher positions
• Evaluating employee performance
• End of day report & Attendance report
• Facilitating seminar and training for tenured employees
• Deliberating employee for endorsement
• Analyzing employee risk status and possible attrition
• Implementing proper mitigation for possible attrition
• Inputting new hire employee data on a tracker
• Validating HR data input such as Talent Acquisition Data and Hire IQ Test
• Technical Assistance via email/text and phone call.
• SAP GCIC (Global Customer Interaction Center) navigation
• Samsung devices technical consultant
• Appointment setting
• Making outbound calls and receiving inbound calls
• Scheduling a meeting via google meet
• Sending email logistics & email reports
• Calendar meeting/scheduling
• Training Delivery
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Provide administrative support to my Client, Ordering Provider, Referring /Post Acute Facility and clinical data/updates
