Title Services Outsourcing

Company Name: Qualfon Inc.

April 20, 2020- December 3, 2021

Job Description:

I was working as an agent in a BPO company processing Title Services (correction, retrieval or replacement for any part of the title process), Assignment of Mortgage and Verification Reports (accurate reporting on all loans) dealing it with documents under the account named Nationwide Title Clearing, Inc. The company provides a wide range of services to the nation's top mortgage lenders, servicers and investors as well as various government entities, they offer variety of service but Qualfon handles Assignment of Mortgage and Assignment Verification Reports and Title Services.

Sample Work:

this was a quick snap I got showing the main tool we were using since phones are not allowed inside the production floor also for the sake of confidentiality, I didn’t hesitate to save a screen shot of our actual work tools. But I found an exact sample of a document online which we also exactly use at work.

Right screen is the mortgage document while left screen is where we input all the necessary information. We simply encode, recheck, proof read and repeat, we also take note of state requirements as it is important in the process. We make sure before we outsource everything which would mean the output is accurate and clean.

Tools and Applications Used:

· Adobe Acrobat Reader - used to open mortgage documents since most of them

are scanned and comes in PDF file.

· NTC outsourcing - this was the main tool of our client (please see left screen on photo)

· Online OCR - image converter to wordsite for costumers’ long address

· Microsoft Excel - all new orders (mortgage documents) are being tracked in excel.

Once we finished the order we highlight them to prevent duplications.