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BSBA MAJOR IN BUSINESS ECONOMICS
FAR EASTERN UNIVERSITY PHILIPPINES
Professional Overview
I am an experienced professional with a comprehensive skill set in operations, team leadership, and executive assistance with academic studies in BSBA Business Economics at Far Eastern University. My career has been defined by my ability to improve customer satisfaction and streamline operations in demanding, customer-centric environments across the fintech, e-commerce, and travel industries. I am also an expert virtual assistant, with deep experience in social media management, strategic marketing, engaging content creation, and meticulous data entry.
Christopher Jaustine Dularza Cantonjos
Makati City, Philippines
Freelancer
My Skills and Competencies
Content Creation & Graphic Design
Event Coordination & Marketing
Communication & Client Relations
Data Entry & Management
Task Organization & Workflow Optimization
Social Media Management
Certificates
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My Experience and Education
January 2023
-
2025
Multiplier Technologies Inc.
(Customer Support Specialist)
- Provide real-time assistance via live chat and Zendesk emails to members and clients in relation to payroll, compensation, benefits, insurance, invoice, payments, etc.
- Handle special tasks like calling members and clients alike to provide better customer experience and resolution
- Collaborate with various departments to ensure that members and clients receive fast and reliable answers to their questions
April 2021
-
December 2022
American Express
(Operations Team Manager)
- Deliver tailored, inspirational, and effective coaching to specialists
- Consistently and effectively implement the Performance Management Process as a leadership tool to help colleagues improve their performance
- Analyze performance management data, and finding opportunities to further drive customer satisfaction, service levels, average handling time, schedule adherence etc.
- Communicate the current state of the business regularly and help the team to understand departmental priorities and the impact of these on their role
- Ensure compliance for all processes and policies
January 2017
-
January 2020
Concentrix Philippines
(Email/Chat Support Representative)
- Provide timely resolution via chat/email for users of a music app with their customer service concern/inquiries which includes products, billing, and technical issue
- Has been part of a team which responsibilities are to identify things to improve on the app, agent tools, workflows, and website; first to test any update/change and send feedback
January 2015
-
January 2017
Telus International
(Customer Service Representative)
- Provide support for customers of a transportation app via email with their billing, technical and other customer service concerns
- Introduce and promote the use of self-service options relevant to customer’s needs
- Joined a special onboarding for Learnings. Interns were given tasks such as generating monthly performance report from which classroom trainings and online courses are based; create training bulletins and one-pagers to help close knowledge gaps, handle classroom training; and provide floor support
November 2013
-
December 2014
Sykes Asia Philippines
(Travel Consultant/Hotel Expert)
- Receive calls from customers booking hotels and flights and answer general reservation inquiries
- Proactively explore clients’ needs to expertly recommend
- Educate clients on value-add services and products, as well as offering packages that would suit
their needs
My Services
Executive Administrative Support
Offering high-level assistance to executives with their schedules and communications to ensure operations run smoothly
Data Entry
Digitizing information from various sources to ensure it's organized and accessible
Social Media Management
Creating, publishing, and analyzing content to help a brand achieve its goals