Multiplier Technologies Inc.

Customer Support Specialist

- Provide real-time assistance via live chat and Zendesk emails to members and clients in relation to
payroll, compensation, benefits, insurance, invoice, payments, etc.
- Handle special tasks like calling members and clients alike to provide better customer experience
and resolution
- Collaborate with various departments to ensure that members and clients receive fast and reliable
answers to their questions

American Express

Operations Team Manager

- Deliver tailored, inspirational, and effective coaching to specialists
- Consistently and effectively implement the Performance Management Process as a leadership tool to help colleagues improve their performance
- Analyze performance management data, and finding opportunities to further drive customer satisfaction, service levels, average handling time, schedule adherence etc.
- Communicate the current state of the business regularly and help the team to understand departmental priorities and the impact of these on their role
- Ensure compliance for all processes and policies

Concentrix Philippines

Email/Chat Support Representative

- Provide timely resolution via chat/email for users of a music app with their customer service concern/inquiries which includes products, billing, and technical issue
- Has been part of a team which responsibilities are to identify things to improve on the app, agent tools, workflows, and website; first to test any update/change and send feedback

Telus International

Customer Service Representative

- Provide support for customers of a transportation app via email with their billing, technical and other customer service concerns
- Introduce and promote the use of self-service options relevant to customer’s needs
- Joined a special onboarding for Learnings. Interns were given tasks such as generating monthly performance report from which classroom trainings and online courses are based; create training bulletins and one-pagers to help close knowledge gaps, handle classroom training; and provide floor support

Sykes Asia Philippines

Travel Consultant/Hotel Expert

- Receive calls from customers booking hotels and flights and answer general reservation inquiries
- Proactively explore clients’ needs to expertly recommend
- Educate clients on value-add services and products, as well as offering packages that would suit their needs