2015
Bachelor of Secondary Education
Mindanao State University
More Info About Me
With over 7 years of experience in the BPO industry and 6 months as a virtual assistant, I have the skills and expertise needed to excel in this role. I have strong communication skills, problem-solving abilities, and a professional approach. Working remotely for the past 3 years, I am highly self-disciplined, accountable, and efficient.
As a virtual assistant, I can handle various tasks like data management, research, customer support, and administrative duties. I am proficient in using different communication channels to ensure smooth interactions. I am confident in my ability to provide excellent assistance and contribute to your team's success.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2023
Bridge Virtual
(Appointment Setter - Lead generation)
Calling potential leads for insurance and medicare.
2022
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2023
Office Partners360
(Quality Analyst)
1. Monitoring and evaluating emails and calls handled by the agents to ensure compliance with established quality standards.
2. Providing coaching and training to the team on email and call handling best practices, communication skills, and quality standards.
3. Analyzing data for process improvement
4. Tri-weekly and monthly meetings with the client
2018
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2022
Office Partners360
(Researcher - Virtual Assistant)
1. Efficiently gather data through calls and emails.
2. Meet monthly productivity targets.
3. Balance quantity and quality by maintaining a focus on accuracy while meeting productivity targets.
4. Conduct data checks prior to uploading.
SEPTEMBER 2015
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SEPTEMBER 2017
Wipro Ltd
(Customer Service Representative)
. Assisting and answering customers with travel bookings, such as flights, hotels, car rentals, and
phone (OUTBOUND calls)
2. Providing exceptional customer service by addressing inquiries, resolving issues, and handling
complaints in a professional and timely manner.
3. Managing and updating reservations, cancellations, and changes to travel plans.
4. Providing accurate and up-to-date information on travel policies and procedures.
5. Processing payments, refunds, and exchanges related to travel bookings.
6. Adhering to company policies, procedures, and quality standards while delivering exceptional service
to customers.
SEPTEMBER 2017
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NOVEMBER 2018
Contact Solutions - Research and Business Process Outsourcing
(Data Analyst and Researcher - E-planroom services)
I gather construction information and provide it to our network of contractors for bidding purposes via
calls and emails
2022
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2022
Bridge Virtual @ AIRBNB
(Virtual Assistant)
Uploading captivating photos of houses to showcase their unique features, conducting thorough
inspections to identify any potentially damaged items in the properties, promptly and courteously
responding to customer inquiries to provide accurate information and exceptional service, and
facilitating smooth and efficient reservations to create memorable stays for guests.
MAY 2023
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MAY 2023
PRO VA GENERAL VIRTUAL ASSISTANCE IN-DEPTH TRAINING
(Trainee)
In-depth training under Pro VA regarding general virtual assistance.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.