BACHELOR OF SECONDARY EDUCATION MAJOR IN ENGLISH

MINDANO STATE UNIVERSITY AT NAAWAN

Customer Service
Appoinment Setter
Cold Caller (Real state)
Executive Assistant
Data Entry
Data Analyst
Email Management
Call Management

PRO VA GENERAL VIRTUAL ASSISTANCE IN-DEPTH TRAINING (TRAINEE)

In-depth training under Pro VA regarding general virtual assistance.

With over 7 years of experience in the BPO industry and 6 months as a virtual assistant, I have the skills and expertise needed to excel in this role. I have strong communication skills, problem-solving abilities, and a professional approach. Working remotely for the past 3 years, I am highly self-disciplined, accountable, and efficient.

As a virtual assistant, I can handle various tasks like data management, research, customer support, and administrative duties. I am proficient in using different communication channels to ensure smooth interactions. I am confident in my ability to provide excellent assistance and contribute to your team's success.

CUSTOMER SERVICE REPRESENTATIVE, WIPRO LTD

1. Assisting and answering customers with travel bookings, such as flights, hotels, car rentals, and
phone (OUTBOUND calls)
2. Providing exceptional customer service by addressing inquiries, resolving issues, and handling
complaints in a professional and timely manner.
3. Managing and updating reservations, cancellations, and changes to travel plans.
4. Providing accurate and up-to-date information on travel policies and procedures.
5. Processing payments, refunds, and exchanges related to travel bookings.
6. Adhering to company policies, procedures, and quality standards while delivering exceptional service
to customers.

DATA ANALYST AND RESEARCHER - E-PLANROOM SERVICES, CONTACT SOLUTIONS - RESEARCH AND BUSINESS PROCESS OUTSOURCING

Gather construction information via calls and emails and provide it to our network of contractors for bidding purposes .

RESEARCHER - VIRTUAL ASSISTANT, OFFICE PARTNERS360

Efficiently gather data through calls and emails.
2. Meet monthly productivity targets.
3. Balance quantity and quality by maintaining a focus on accuracy while meeting productivity targets.
4. Conduct data checks prior to uploading.

QUALITY ANALYST, OFFICE PARTNERS360

Monitoring and evaluating emails and calls handled by the agents to ensure compliance with established quality standards.
2. Providing coaching and training to the team on email and call handling best practices, communication skills, and quality standards.
3. Analyzing data for process improvement
4. Tri-weekly and monthly meetings with the client

VIRTUAL ASSISTANT/ PROPERTY LISTING, BRIDGE VIRTUAL

Uploading captivating photos of houses to showcase their unique features, conducting thorough
inspections to identify any potentially damaged items in the properties, promptly and courteously
responding to customer inquiries to provide accurate information and exceptional service, and
facilitating smooth and efficient reservations to create memorable stays for guests.

APPOINTMENT SETTER - LEAD GENERATION, BRIDGE VIRTUAL

Calling potential leads for insurance and medicare.