2018
BS Information Technology
Tarlac State University
My Virtual Assistant Journey Begins
Hi there! I'm a newly trained Virtual Assistant, excited to start this journey and support busy professionals like you. I recently completed an online training course with ProVA, where I learned the essentials of virtual assistance—from admin tasks and email management to calendar organization and online tools.
While I’m just starting out, I’m detail-oriented, eager to learn, and passionate about helping others stay organized and stress-free. I’m looking forward to growing in this field and building meaningful working relationships along the way!
My Skills
Social Media Management
Graphic Designer
Data Entry
Executive Virtual Assistant
Certificates
×
![]()
My Experience and Education
2024
-
2025
Cindy's Bakery and Restaurant
(Management Trainee)
-Overseeing daily store operations, ensuring smooth service flow.
-Supervised front-of-house and back-of-house staffs, ensuring adhere to company standards on food quality, hygiene and customer service.
-Participated in inventory management including ordering, receiving and monitoring stock levels of raw materials and finished products.
-Helped in implementing sales and marketing strategies to meet daily and monthly sales target.
-Conducted staff training on customer service, product knowledge and standard operating procedures.
-Ensured compliance with food safety, sanitation and health standards as required by local government regulations.
-Addressed customer complaints and resolved service issues promptly and professionally
-Participated in manpower scheduling and floor supervision during peak hours.
-Supported store audits, quality checks and store opening and closing activities.
2019
-
2024
Powercity Corp.
(Regional Operation Center)
-Globe Cell site Network Facilities Alarm Monitoring and Troubleshooting using Remote Management Systems
-Field support team dispatch
-Fault Ticket issuance using IBM Control desk ticketing system
-Facilities maintenance team performance monitoring and reporting.
-Facilities database updating
-Creating request gas purchase order
2018
-
2019
Sutherland
(Customer Representative)
-Handled high volume of inbound customer calls related to Amazon orders, deliveries, product inquiries and account concerns.
-Provided real-time support and solutions for issues such as delayed shipments, damaged items and refund requests.
-Assisted customers in tracking orders and processing returns or placements.
-Ensured excellent customer satisfaction by maintaining a positive and empathetic communication style
-Resolved billing and payment concerns by coordinating with appropriate internal teams.
-Worked in a fast-paced environment while maintaining high service quality standards.
My Services
Social Media Management
Helping you stay active and engaging online — I manage posts, messages, and content so you can shine on social media! 🌟📱
Data Entry
Fast and accurate data entry to keep your records neat, organized, and up to date — so you can focus on what matters! 💻✨
Executive Virtual Assistant
Helping busy professionals stay organized with calendar, email, travel, and admin support — your right-hand VA! 😊
Basic Graphic Design
Creating simple, eye-catching designs for your brand — from social posts to flyers, I’ve got your visuals covered! 🎨💡