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Computer Secretarial
STI COLLEGE
More Info About Me
"With a blend of technical expertise and a passion for problem-solving, I turn
complex IT challenges into straightforward solutions, ensuring smooth and efficient
tech experience. Detail-oriented Customer Support and Technical Specialist with over 7 of experience in providing exceptional customer service and resolving technical issues. Proficient in troubleshooting hardware and software problems, with a strong ability to communicate complex technical information clearly and effectively"
Here's What I can Work with YOU
As a dedicated Freelance Virtual Assistant, I bring a diverse skill set to support busy professionals and businesses in streamlining their daily operations. With expertise in Microsoft Product/Google and Multi-tasks scheduling, email management, and data entry, I help optimize productivity so you can focus on what matters most. I’m tech-savvy, detail-oriented, and highly organized, able to quickly adapt to new tools and workflows. My goal is to provide seamless, efficient, and tailored support that enhances your work-life balance. Whether it's managing client communications, conducting research, or handling social media, I'm committed to delivering high-quality results that meet your unique needs.
My Skills and Competencies
Data Entry Operator
Customer Services
Web Developer
Technical Specialist
Certificates
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My Experience and Education
March 17, 2025
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April 09, 2025
NohProblem Consulting INC
(ADMIN VA/DATA ENRTY)
Responsibilities:
✅ Accurately entered and updated client data into spreadsheets, databases, and internal systems.
✅ Maintained organized and up-to-date digital files and records for efficient retrieval and reference.
✅ Performed quality checks to ensure data integrity and eliminate errors or duplications.
✅ Assisted with the preparation of reports, presentations, and summaries using collected data.
✅ Managed and monitored email communications, responding to inquiries and forwarding messages to appropriate departments.
✅ Scheduled meetings, calls, and appointments using Google Calendar and other tools.
✅ Supported administrative tasks including document formatting, file conversions, and online research.
✅ Ensured confidentiality and data protection in handling sensitive client information.
✅ Collaborated with team members remotely using project management tools like Trello, Asana, or Slack.
✅ Followed detailed instructions and standard operating procedures to ensure consistency and accuracy in tasks.
Sept. 2024
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Jan.2025
US CLIENT
(Data Encoder)
✅Data Entry & Accuracy – Input, update, and maintain accurate records in databases or spreadsheets.
✅ Database Management – Organize, verify, and ensure data integrity by identifying and correcting errors.
✅ Document Processing – Handle digital and physical documents, including transcription and formatting.
✅ Quality Control – Cross-check information for discrepancies and maintain high levels of accuracy.
✅ File Organization & Storage – Manage files systematically for easy retrieval and secure storage.
✅ Use of Digital Tools – Work with Google Sheets, Excel, CRM systems, and data entry software.
✅ Report Generation – Compile and summarize data into reports for analysis and decision-making.
✅ Confidentiality & Security – Handle sensitive information with discretion and follow data privacy policies.
✅ Task Prioritization – Manage workload efficiently, meeting deadlines with minimal supervision.
2018
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2023
OFW
(Front Desk/ Technical Support)
Responsible for diagnosing and resolving technical issues to ensure the seamless operation of IT system and infrastructure. Activities, Monitoring, Evaluating system performance. Troubleshoot and Diagnosing problem, make adjustment, repair and perform preventative maintenance on computer equipment. Review Production for and propose solution, Enhance, procedure change. Assemble Software and Hardware according to the design specification. Software Data Recovery, hard drive or USB they are not working on. Solving Technical problem of its department which includes Hardware and Software
2018
-
2022
OFW
(Customer Support)
Response to inquiries, answer phone calls, emails and chat. Customer support offers guidance and support on products and services.
My Services
Technical Service
I prioritize delivering outstanding technical support to ensure your systems and services run smoothly.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.