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Computer Secretarial
STI COLLEGE
More Info About Me
"With a blend of technical expertise and a passion for problem-solving, I turn
complex IT challenges into straightforward solutions, ensuring smooth and efficient
tech experience. Detail-oriented Customer Support and Technical Specialist with over 7 of experience in providing exceptional customer service and resolving technical issues. Proficient in troubleshooting hardware and software problems, with a strong ability to communicate complex technical information clearly and effectively"
Here's What I can Work with YOU
As a dedicated Freelance Virtual Assistant, I bring a diverse skill set to support busy professionals and businesses in streamlining their daily operations. With expertise in Microsoft Product/Google and Multi-tasks scheduling, email management, and data entry, I help optimize productivity so you can focus on what matters most. I’m tech-savvy, detail-oriented, and highly organized, able to quickly adapt to new tools and workflows. My goal is to provide seamless, efficient, and tailored support that enhances your work-life balance. Whether it's managing client communications, conducting research, or handling social media, I'm committed to delivering high-quality results that meet your unique needs.
My Skills and Competencies
Data Entry Operator
Customer Services
Web Developer
Technical Specialist
Certificates
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My Experience and Education
Sept. 2024
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Jan.2025
US CLIENT
(Data Encoder)
✅Data Entry & Accuracy – Input, update, and maintain accurate records in databases or spreadsheets.
✅ Database Management – Organize, verify, and ensure data integrity by identifying and correcting errors.
✅ Document Processing – Handle digital and physical documents, including transcription and formatting.
✅ Quality Control – Cross-check information for discrepancies and maintain high levels of accuracy.
✅ File Organization & Storage – Manage files systematically for easy retrieval and secure storage.
✅ Use of Digital Tools – Work with Google Sheets, Excel, CRM systems, and data entry software.
✅ Report Generation – Compile and summarize data into reports for analysis and decision-making.
✅ Confidentiality & Security – Handle sensitive information with discretion and follow data privacy policies.
✅ Task Prioritization – Manage workload efficiently, meeting deadlines with minimal supervision.
2018
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2023
OFW
(Front Desk/ Technical Support)
Responsible for diagnosing and resolving technical issues to ensure the seamless operation of IT system and infrastructure. Activities, Monitoring, Evaluating system performance. Troubleshoot and Diagnosing problem, make adjustment, repair and perform preventative maintenance on computer equipment. Review Production for and propose solution, Enhance, procedure change. Assemble Software and Hardware according to the design specification. Software Data Recovery, hard drive or USB they are not working on. Solving Technical problem of its department which includes Hardware and Software
2018
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2022
OFW
(Customer Support)
Response to inquiries, answer phone calls, emails and chat. Customer support offers guidance and support on products and services.
2016
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2018
Superama Hypermarket
(Data Encoder)
✅ Data Product Encode : My responsibility will be to accurately encode product data into the system, ensuring that all information is complete, consistent, and up-to-date. and organize product details, including descriptions, specifications, prices, and images, to ensure that they are properly categorized and easily accessible for sales, marketing, and customer support teams.
✅ Sales Item Encode : My responsible ensuring each item is listed with correct descriptions, pricing, inventory levels, and any relevant specifications. I work closely with the sales and inventory teams to maintain accurate and up-to-date data, ensuring smooth transactions and efficient sales processes. Additionally, I will verify and cross-check information to prevent discrepancies, streamline order fulfillment, and support sales teams in meeting targets.
2014
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2015
Southseas Mall
(Cashier)
As a Cashier, I play a crucial role in providing excellent customer service while efficiently handling transactions. I am be responsible for processing payments, issuing receipts, and ensuring the accuracy of cash and card transactions. Additionally, maintain a clean and organized checkout area, assist customers with inquiries, and resolve any issues that arise during the purchasing process. attention to detail and strong communication skills will ensure that customers have a positive shopping experience, while also supporting inventory management by monitoring stock levels and reporting discrepancies. And I also uphold store policies and procedures, ensuring a smooth and secure transaction process.
My Services
Technical Service
I prioritize delivering outstanding technical support to ensure your systems and services run smoothly.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.