SUMMARY
▶ Detail-oriented Customer Support and Technical Specialist with over 7 of experience in providing exceptional customer service and resolving technical issues. Proficient in troubleshooting hardware and software problems, with a strong ability to communicate complex technical information clearly and effectively.
▶ To leverage my strong attention to detail and organizational skills in a data entry position, where I can efficiently manage, update, and maintain accurate records. My goal is to contribute to the overall productivity of the team by ensuring data integrity, minimizing errors, and streamlining processes, while continually improving my technical proficiency to support the company's operational needs.

2018-2023

PROFESSIONAL COMPUTER SERVICE ( UEA), TECHNICAL SUPPORT

Responsible for diagnosing and resolving technical issues to ensure the seamless operation of IT system and infrastructure. Activities, Monitoring, Evaluating system performance. Troubleshoot and Diagnosing problem, make adjustment, repair and perform preventative maintenance on computer equipment. Review Production for and propose solution, Enhance, procedure change. Assemble Software and Hardware according to the design specification. Software Data Recovery, hard drive or USB they are not working on. Solving Technical problem of its department which includes Hardware and Software

2024

US CLIENT, DATA ENCODER

▶ Data Product Encode : My responsibility will be to accurately encode product data into the system, ensuring that all information is complete, consistent, and up-to-date. and organize product details, including descriptions, specifications, prices, and images, to ensure that they are properly categorized and easily accessible for sales, marketing, and customer support teams.
▶ Sales Item Encode : My responsible ensuring each item is listed with correct descriptions, pricing, inventory levels, and any relevant specifications. I work closely with the sales and inventory teams to maintain accurate and up-to-date data, ensuring smooth transactions and efficient sales processes. Additionally, I will verify and cross-check information to prevent discrepancies, streamline order fulfillment, and support sales teams in meeting targets.

✅ Strong organizational and time- management skills Exceptional Communication and interpersonal skills.
✅ Ability to work independently and as part of a team Detail-oriented and able to handle multiple tasks simultaneously.
✅ Experience in managing new technology and Software.
✅ Interpersonal skill in Team Collaboration, Adaptability and Customer Relationship Management.

✅ Microsoft Product/ Google
✅ Technical Tools
✅ CRM

Jan. 26, 2025

PROVA- General Virtual Assistant

I invested and enrolled in a 6-figure Virtual Assistant class and completed a comprehensive virtual assistant training program under PROVA , where I gained expertise in areas such as email management, scheduling, research, social media management, and Data Entry, SEO( Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.)