SUMMARY
▶ Detail-oriented and reliable Admin Virtual Assistant with 6 months of hands-on experience in data entry, customer service, and technical support. Skilled in organizing digital files, managing administrative tasks, and providing responsive client support in remote settings. Proficient in using tools such as Google Workspace, Microsoft Excel, and CRM platforms. Eager to contribute to a dynamic team by delivering high-quality administrative support and ensuring efficient day-to-day operations. Committed to continuous learning, clear communication, and long-term professional growth in the virtual assistance field.

March 17, 2025- April 09, 2025

NohProblem Consulting INC., ADMIN VA/DATA ENTRY

Responsibilities:

▶ Accurately entered and updated client data into spreadsheets, databases, and internal systems.
Maintained organized and up-to-date digital files and records for efficient retrieval and reference.
Performed quality checks to ensure data integrity and eliminate errors or duplications.
Assisted with the preparation of reports, presentations, and summaries using collected data.
Managed and monitored email communications, responding to inquiries and forwarding messages to appropriate departments.
Scheduled meetings, calls, and appointments using Google Calendar and other tools.
Supported administrative tasks including document formatting, file conversions, and online research.
Ensured confidentiality and data protection in handling sensitive client information.
Collaborated with team members remotely using project management tools like Trello, Infinity, and Slack.
Followed detailed instructions and standard operating procedures to ensure consistency and accuracy in tasks.

2024

US CLIENT, DATA ENCODER

▶ Data Product Encode : My responsibility will be to accurately encode product data into the system, ensuring that all information is complete, consistent, and up-to-date. and organize product details, including descriptions, specifications, prices, and images, to ensure that they are properly categorized and easily accessible for sales, marketing, and customer support teams.
▶ Sales Item Encode : My responsible ensuring each item is listed with correct descriptions, pricing, inventory levels, and any relevant specifications. I work closely with the sales and inventory teams to maintain accurate and up-to-date data, ensuring smooth transactions and efficient sales processes. Additionally, I will verify and cross-check information to prevent discrepancies, streamline order fulfillment, and support sales teams in meeting targets.

May-2019- June-2022

PROFESSIONAL COMPUTER SERVICE ( UEA), CUSTOMER SUPPORT

▶ Front Desk Assistance:
Greet walk-in clients professionally and assess their service needs.
Manage appointment bookings and service queues.

▶ Product and Service Inquiries:
Provide accurate information about computer products, repairs, warranties, and pricing.
Explain technical issues in simple terms to non-technical customers.

▶ Order Processing:
Receive and log service requests, product orders, or warranty claims.
Coordinate with the technical team to ensure timely service delivery.

▶ Complaint Resolution:
Handle customer complaints calmly and professionally, ensuring issues are resolved to the customer’s satisfaction.
Escalate complex technical issues to the appropriate department.

▶ After-Sales Support:
Follow up with customers regarding service quality and satisfaction.
Process feedback and suggest service improvements.

▶ Documentation and Reporting:
Maintain accurate service records, receipts, and customer logs.
Update CRM or internal systems with client interactions and service history.

▶ Payment Handling:
Process invoices, accept payments (cash/card), and issue receipts.

▶ Coordination with Technicians:
Communicate job orders and timelines between the customer and technical team.

▶ Inventory Support:
Assist in tracking in-stock and out-of-stock items for customer needs.

▶ Adherence to Policies:
Comply with company standards, health and safety protocols, and UAE labor guidelines.

✅ Strong organizational and time- management skills Exceptional Communication and interpersonal skills.
✅ Ability to work independently and as part of a team Detail-oriented and able to handle multiple tasks simultaneously.
✅ Experience in managing new technology and Software.
✅ Interpersonal skill in Team Collaboration, Adaptability and Customer Relationship Management.

✅ Microsoft Product/ Google
✅ Technical Tools
✅ CRM
✅ TRELLO
✅ INFINITY
✅ SLACK
✅ CASEASY SOFTWARE

Jan. 26, 2025

PROVA- General Virtual Assistant

I invested and enrolled in a 6-figure Virtual Assistant class and completed a comprehensive virtual assistant training program under PROVA , where I gained expertise in areas such as email management, scheduling, research, social media management, and Data Entry, SEO( Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.)

Jan.26, 2025

General Virtual Assistant

Name: Dhamielyn A. Sarno, MIT(Proj Manager) PRO VA PH
Email: dhamarno@gmail.com
Mobile: 0915-832-5769