These are the sample works that I do daily with high attention to detail and accuracy, ensuring all information is correct as these files are being sent to our US clients daily. 

Experience:

 Data Entry Specialist – Customer information, Billing, and Follow-up tickets.

-        Freelancer

-        2020 to 2023

-        Encoder Specialist.

-        Excel, Google Sheets, and Word Expert.

-        CRM expert.

-        Data gathering and Data transfer.

-        Invoicing.

Sample works below:

Promise To Pay - Customers will give us their account information and ask for a few business days to activate the account while giving them time to settle the balance. Recording the reason for not being able to pay on time, the date to settle, and the amount that should be settled on the said date. Sample below.

Promise To Pay Follow-up – This process is a follow-up on the PTP above. This will ensure that the customer fulfills the said promise by opening their account and checking if the said balance was settled on or before the due date given to them.  If the promise is fulfilled, the account will remain active. But if the promise was broken or not settled, the account would be put back on hold and might not be eligible for another PTP. Sample below. 

Pink Ticket – This kind of ticket is normally a customer request. Like account closure, account reactivation, call back, escalation, email specific information. We need to gather their account details such as account number, name, contact details, and reason for the ticket. Encoded Manually. Sample below.

Auxiliary / Collection Fee – This information is payments of the customer to their account that have been already referred to a third-party agency due to nonpayment. Once the payment is settled, we need to manually compute how much the specific charge is for every specific invoice to make sure that the sum of the amount is correct. Once all information is accurate, we will send an email to the assigned 3rd party agency telling them to stop calling the customer because the balance has been settled.    

Waive Fees – This is the record of all customers who have requested to waive the collection fee from the third-party agency. The balance of the account must be settled first prior we can authorize waiving the collection fee and the collection fee must not exceed the authorized amount by the company. If the amount exceeds the authorized amount, the customer must pay the remainder. Once everything is settled, we will email the assigned third-party agency that we authorized the collection fee waived and remove the customer information since the balance has been settled. Sample below.

Account Rebilling/Transfer of Data for Duty and Taxes – This process is a bill data transfer. You will see in the example below that there’s a “Shipper customer number” and “Shipper Name” Also, in the middle part of the Excel, you’ll see “Bill to account number” and Payer”. There is information as well like invoice number and tracking number. The process is, that you need to pull up each of the invoices/Tracking numbers to check all the information to get where the bill goes. Information such as Company name, Bill to address, and phone #. Each of the invoice/tracking numbers has different information that’s why you need to pull up the invoice copy itself to properly review. The invoice and tracking number do not have a standalone account that’s why you need to locate the right Account number to which it should be billed. Once you get the account number to bill, we will manually process the data transfer using a web-based CRM-ERA Tool. If no account is located, it will be tagged as “No account found” and will be handled by our US-based Client.   

Typing test results using https://www.typingtest.com/

With a score of 68wpm and 64wpm with 100% accuracy. 

Email: tashmirtanhuecowork@gmail.com

Viber: +639 3982 79726

Facebook: Tashmir Adz Tanhueco

Skype: https://join.skype.com/invite/rmaTZdjFi1Cs