2006
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Bognuyan National High School
More Info About Me
Let me be the Buddy your Business is looking for! I'm here to help your business grow and succeed. My area of expertise includes, but not limited to: - Internet Research; - Email Handling; - Customer Support; - Experienced G Suite and MS Office user; - Documents organizing and analyzing; - Market Research; - Other administrative work as a VA. I possess a strong enthusiasm to explore information across the web and use different search engines to find the needed info.
Sydney Reno Soldevilla
City of Santa Rosa - Laguna, Philippines
Freelancer
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Operation Management
Customer Relation Management
Certificates
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My Experience and Education
2023
-
2024
Iqor Philippines
(Customer Service Representative - Senior Agent)
• Answering inbound calls from customers.
• Investigate complaints regarding the goods, services, and policies.
• Promote and take customer orders for equipment or services.
• Update accounts, initiate billing, process claim payments, and receive payment for services.
• Monitoring of sales daily activity to achieve monthly quota.
• Tools utilization (Care Desktop, Atlas, Samson, Salesforce, C2, etc.)
• Provide information to customers concerning goods, services, schedules, rates, regulations, and policies in response to telephone inquiries.
2022
-
2023
Concentrix CVG Philippines Inc.
(Customer Service Representative)
• Answering inbound calls from customers.
• Investigate complaints regarding the goods, services, and policies.
• Promote and take customer orders for equipment or services.
• Update accounts, initiate billing, process claim payments, and receive payment for services.
• Monitoring of sales daily activity to achieve monthly quota.
• Tools utilization (Care Desktop, Atlas, Samson, Salesforce, C2, etc.)
• Provide information to customers concerning goods, services, schedules, rates, regulations, and policies in response to telephone inquiries.
2019
-
2019
Capstone Engineering WLL
(Sales Manager)
• Performing day-to-day sales operations.
• Arranging meetings and a site visit to the client(s).
• Directly reporting to the General Manager.
• Giving instructions to Sales Executives.
• Monitoring sales daily activity to achieve monthly quota.
• Monitoring the status of all contracts and collectibles.
• Coordinating with Engineers, Operation team, and other office personnel.
• Maintaining good relationships with the clients.
• Preparing Contracts and Quotations.
• Monitoring the status of the projects.
• Resolving client complaints.
• Managing emails.
• Data Entry using CRM.
2013
-
2009
Al Saher Communication Security & Trading WLL
(Sales Executive, Procurement Assistant & Admin)
• Performing day-to-day sales; and office operations.
• Arranging meetings and a site visit to the client(s)
• Directly reporting to the General Manager.
• Giving instructions to Office Staff, Engineers, and Technicians.
• Monitoring sales daily activity to achieve monthly quota.
• Monitoring the status of all contracts and projects.
• Coordinating with Engineers, Operations team, and other office personnel.
• Maintaining good relationships with the clients.
• Monitoring the status of collectibles.
• Preparing Contracts and Quotations.
• Resolving Client complaints.
• Planning on how to achieve quotas.
• Searching for the low-cost suppliers.
• Preparing of PO and sending it to the supplier.
• Buying all necessary materials, and equipment needed by the company.
• Preparing reports for weekly meetings.
• Preparing memos as instructed by the General Manager.
• Exporting and inputting of data in the CRM.
• Keeping and arranging of hard copies files.
• Monitoring of Stocks and materials needed for the projects
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.