Sydney Soldevilla

Customer Service Representative
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Contact Information
  • Click here for my portfolio https://myprofile.ph/sydneyrenosoldevilla https://www.linkedin.com/in/sydney-s-62b44a60/ +63 9053631746 sydneysoldevilla@gmail.com
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  • Data Entry (CRM, Salesforce) Operation Management Google Calendar, Google Docs, Virtual Assistant, and Document Review Problem-Solving Skills, Customer Services, Proactivity, and Social Media Management
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  • Associates TESDA (Technical Education and Skills Development Authority) Introduction to Food Processing NCII Processing Food by Drying and Dehydration NCII
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  • Church Secretary Unida Evangelical Church - Doha, Qatar
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EXPERIENCE
August 2024 up to Present

Customer Service Representative, Iqor Philippines, a private BPO company that handles USA #1 Telco business account

Taking inbound calls.
Maintained customer retention by providing promotions and savings offers.
Promote offers to boost sales.
Help customers on their billing concerns.
April 2022 to August 2023

Customer Service Representative, Concentrix Philippines, a private BPO company that handles USA #1 Telco consumer account

Taking inbound calls.
Maintained customer retention by providing promotions and savings offers.
Promote offers to boost sales.
Help customers on their billing concerns.
April 2019 to December 2019

Sales Manager, Capstone Engineering WLL, a private Engineering company in Qatar that provides Safety Services

Achieved 60% sales growth on target quota.
Managing sales & marketing and operations department.
Attending meetings with project engineers and clients.
January 2013 to April 2019

Sales Executive, Procurement Assistant & Admin, Al Saher Communication Security & Trading WLL, a private Engineering company in Qatar that provides Safety Services

Achieved 80% sales growth on target quota.
Managing sales & marketing and operations department.
Attending meetings with project engineers and clients.