2007
Bachelor of Science in Computer Science
Asian Institute of Computer Studies
Mastering Virtual Assistance: Expertise in Streamlining Operations and Enhancing Productivity
Over the span of 13 years, I have successfully managed both restaurants and hotels, leading diverse teams and handling various administrative duties. These experiences have equipped me with valuable skills that make me an ideal fit for the role of a Virtual Assistant. I am eager, committed and possess a strong enthusiasm for technology, exceptional communication skills, and a problem-solving mindset. My flexibility and meticulousness empower me to thrive in diverse tasks, encompassing schedule management and delivering precise answers. I bring proficiency in data entry, social media management, and bookkeeping, which underscores my capability to streamline operations and uphold accurate documentation. I am enthusiastic about making valuable contributions to your team's accomplishments. As a dedicated learner, I eagerly embrace novel challenges and seamlessly collaborate to furnish top-tier virtual support, ensuring optimal efficiency and outcomes bring added value to clients, thereby fostering their business growth.
Stephany Blanca Marcos Ramos
City of San Jose del Monte, Philippines
Freelancer
My Skills and Competencies
Graphic Design
Accuracy
Adaptability
Communication
Multitasking
Problem-Solving
Social Media Management
Data Entry
Certificates
×
![]()
My Experience and Education
2022
-
2023
Global comfort Group Corporation
(Hotel Manager)
RESPONSIBILITIES:
•Manage day-to-day hotel operations, including reservations, housekeeping, maintenance, and food services.
•Prepare budgets, monitor expenses, and optimize revenue through financial analysis.
•Collaborate to attract new guests, retain customers, and boost bookings.
•Implement safety measures and adhere to regulations to protect guests and staff.
•Foster positive relationships with guests, addressing their needs and concerns.
•Manage email, calendar and admin works.
2020
-
2023
SMR Furniture Business
(Owner / Manager)
RESPONSIBILITIES:
• Source and select high-quality furniture products, negotiating with suppliers to ensure favorable terms and competitive pricing.
• Oversee inventory management, bookkeeping and admin tasks.
• Monitor and manage financial aspects, including budgeting, forecasting, and profitability analysis.
• Implement cost-control measures and identify opportunities to improve operational efficiency.
• Ensure that all furniture products meet quality standards and comply with relevant regulations and safety guidelines.
• Handle customer feedback and warranty claims, ensuring prompt resolution and customer satisfaction.
• Identify potential business partnerships, collaborations, and growth opportunities within the furniture industry.
2020
-
2022
ChumsLive
(Talent Manager / Graphic Designer/ Content Creator)
RESPONSIBILITIES:
• Prepare required training programs to achieve all development objectives.
• Prepare reports and track all candidate status and schedule.
• Make graphic designs on our Social Media pages to promote our events.
2010
-
2020
MI SJDM FASTFOODS INC.
(RESTAURANT MANAGER)
RESPONSIBILITIES
• Respond efficiently and accurately to customer complaints.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Train new and current employees on proper customer service practices.
2009
-
2010
BPO COMPANY
(Call Center Executive)
RESPONSIBILITIES:
•Presenting various mortgage products and explaining the terms, interest rates, and repayment options available to the client.
•Assisting clients in completing the mortgage application and gathering the required documentation.
•Acting as a liaison between the client and the lending institution to ensure a smooth and timely mortgage approval process.
•Providing clients with information on mortgage-related topics, such as down payments, closing costs, and mortgage insurance.
•Offering ongoing support and guidance to clients throughout the mortgage application and approval process.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Compiles and verifies data to ensure accuracy while appropriately formatting it.
General Virtual Assistant
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Online Bookkeeping
Perform daily accounting tasks such as monthly financial reporting, general ledger entries, and record payments and adju