With over 13 years of hospitality management experience, including team leadership and administrative expertise, I am an enthusiastic candidate for the General Virtual Assistant role. My passion for technology, strong communication, and problem-solving abilities equip me to excel in diverse tasks like scheduling and precise responses. Proficient in data entry, social media, and bookkeeping, I streamline operations and ensure accurate records. Leveraging practical social media experience and solid bookkeeping knowledge, I'm eager to contribute to your team's success. A dedicated learner, I embrace challenges and collaborate seamlessly for top-notch virtual support, optimizing efficiency.
Stephany Blanca M. Ramos
Virtual Assistant-
ramosstephanyblanca@gmail.com
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+639977004463
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stephany.ramos
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SJDM, Bulacan
PROFESSIONAL SUMMARY
SKILLS AND COMPETENCIES
Problem-Solving Skills
Analytical Skills
Communication Skills
Social Media Platform Knowledge
Graphic Designing
Data Entry encoder
Online Bookkeeping
Documentation and Reporting
Manages Email and Calendar
Business Travel Bookings
WORK EXPERIENCE
2022-2023
HOTEL MANAGER
GLOBAL COMFORT GROUP CORPORATIONRESPONSIBILITIES:
•Manage day-to-day hotel operations, including reservations, housekeeping, maintenance, and food services.
•Prepare budgets, monitor expenses, and optimize revenue through financial analysis.
•Collaborate to attract new guests, retain customers, and boost bookings.
•Implement safety measures and adhere to regulations to protect guests and staff.
•Foster positive relationships with guests, addressing their needs and concerns.
•Manage email, calendar and admin works.
2020-2023
OWNER / MANAGER
SMR FURNITURE BUSINESSRESPONSIBILITIES:
• Source and select high-quality furniture products, negotiating with suppliers to ensure favorable terms and competitive pricing.
• Oversee inventory management, bookkeeping and admin tasks.
• Monitor and manage financial aspects, including budgeting, forecasting, and profitability analysis.
• Implement cost-control measures and identify opportunities to improve operational efficiency.
• Ensure that all furniture products meet quality standards and comply with relevant regulations and safety guidelines.
• Handle customer feedback and warranty claims, ensuring prompt resolution and customer satisfaction.
• Identify potential business partnerships, collaborations, and growth opportunities within the furniture industry.
2020- 2022
TALENT MANAGER / GRAPHIC DESIGNER ON SOCIAL MEDIA
CHUMSLIVERESPONSIBILITIES:
• Prepare required training programs to achieve all development objectives.
• Prepare reports and track all candidate status and schedule.
• Make graphic designs on our Social Media pages to promote our events.
2010 - 2020
RESTAURANT MANAGER
MI SJDM FASTFOODS INC.RESPONSIBILITIES
• Respond efficiently and accurately to customer complaints.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Train new and current employees on proper customer service practices.
2009-2010
Call Center Executive (Mortgage account)
BPO COMPANY (AUSTRALIAN ACCOUNT)RESPONSIBILITIES:
•Presenting various mortgage products and explaining the terms, interest rates, and repayment options available to the client.
•Assisting clients in completing the mortgage application and gathering the required documentation.
•Acting as a liaison between the client and the lending institution to ensure a smooth and timely mortgage approval process.
•Providing clients with information on mortgage-related topics, such as down payments, closing costs, and mortgage insurance.
•Offering ongoing support and guidance to clients throughout the mortgage application and approval process.
EDUCATION
ASIAN INSTITUTE OF COMPUTER STUDIES
B.S Computer Science2007
TRAINING ATTENDED
GENERAL VIRTUAL ASSISTANT TRAINING
Pro VA Philippines2023
Learned:
* Virtual assistant best practices
*How to use different software programs
*How to communicate effectively
*How to provide customer service
*How to be organized and efficient
REFERENCES
Abigail Millar
Operations ManagerSMR Company
millarabigailq@gmail.com
+639491754208
Mary Rose Baetiong
Executive Assistant / Team Leader1Furnished LLC
maryrosebaetiong@gmail.com
+639266974658