2016
Bachelor of Arts in English Major in Applied Linguistics
Cebu Technological University- Main Campus
Experienced remote worker with a strong track record of seven years. Proficient in communication, self-motivation and time management. Excels under pressure, delivering exceptional outcomes. Eager to leverage skills and contribute to the company's success.
My Skills and Competencies
Customer service Representative
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2023
Metabolic Living LLC
(Customer Service Representative)
-Works remotely with customers who have complaints, problems with the products that they receive, shipping status and requesting for refunds or cancellations with the order or subscriptions that they are signed up with.
-Provides excellent customer service and customer retention. More on problem solving and providing best solution especially for international shipping.
- Has the ability to do multi-tasking such as replying to customer emails, answering phone calls and replying to live chats.
2019
-
2020
EXL Service Pilippines
(Utilization Management Representative)
-Manage incoming calls or post services claims work
-Determine contract and benefit eligibility
-Provide authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests
-Obtain intake (demographic) information from caller
-Conduct a thorough radius search in Provider Finder and follow up with provider on referrals given
-Refers cases requiring clinical review to a nurse reviewer, handle referrals for specialty care
-Process incoming requests, collection of information needed for review from providers, utilizing scripts to screen basic and complex requests for precertification and/or prior authorization
-Verify benefits and/or eligibility information.
-Act as liaison between Medical Management and internal departments
-Respond to telephone and written inquiries from clients, providers, and in-house departments
-Conduct clinical screening process
2016
-
2019
Teleperformance Inc.
(Customer Service Representative)
- Previously worked on a travel account specifically with Expedia, Hotels.com and Orbitz
- Assists customers with their concerns such as booking their hotel reservations, car rentals, hotels and activities.
- Provides excellent customer service even in a very hard situation, offers alternative options and provides suitable solutions.
- Also, an experienced GDS (Global Distribution System) user specifically with Sabre, Amadeus and Worldspan-- Very familiar with famous destinations, airport codes and airlines
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.