Age: 25

Date Of Birth: September 15,1997

Location: Cebu, Philippines

Cebu Technological University - Main Campus

Bachelor of Arts in English Major in Applied Linguistics
June 2014-March 2016
(completed second year level)

Experienced remote worker with a strong track record of seven years. Proficient in communication, self-motivation and time management. Excels under pressure, delivering exceptional outcomes. Eager to leverage skills and contribute to the company's success.

Joy Maia Vecina
Customer Service Supervisor
Metabolic Living
joy@metabolicliving.com
+63 999 223 1612

Maricar Angel Luis Ortiz
Teal Lead
Metabolic Living
mortiz@metabolicliving.com
+63 917 202 2584

Kristel Alyssa Olan
Team Lead
kolan@metabolicliving.com
+63 936 778 1348

Teleperformance Inc.

Customer Service Representative
April 2016-March 2019

- Previously worked on a travel account specifically with Expedia, Hotels.com and Orbitz
- Assists customers with their concerns such as booking their hotel reservations, car rentals, hotels and activities.
- Provides excellent customer service even in a very hard situation, offers alternative options and provides suitable solutions.
- Also, an experienced GDS (Global Distribution System) user specifically with Sabre, Amadeus and Worldspan
- Very familiar with famous destinations, airport codes and airlines

EXL Service Philippines

Utilization Management Representative
May 2019 - October 2020

-Manage incoming calls or post services claims work
-Determine contract and benefit eligibility
-Provide authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests
-Obtain intake (demographic) information from caller
-Conduct a thorough radius search in Provider Finder and follow up with provider on referrals given
-Refers cases requiring clinical review to a nurse reviewer, handle referrals for specialty care
-Process incoming requests, collection of information needed for review from providers, utilizing scripts to screen basic and complex requests for precertification and/or prior authorization
-Verify benefits and/or eligibility information.
-Act as liaison between Medical Management and internal departments
-Respond to telephone and written inquiries from clients, providers, and in-house departments
-Conduct clinical screening process

Metabolic Living LLC

Customer Service Representative
October 2020- June 2023

-Works remotely with customers who have complaints, problems with the products that they receive, shipping status and requesting for refunds or cancellations with the order or subscriptions that they are signed up with.
-Provides excellent customer service and customer retention. More on problem solving and providing best solution especially for international shipping.
- Has the ability to do multi-tasking such as replying to customer emails, answering phone calls and replying to live chats.

Excellent English Oral and Written Communication Skills
Computer Literate
Can Communicate Clearly and Positively
Ability to learn quickly and accurately.
Self-motivated and can work under pressure.