2007
Hotel & Restaurant Services Provider
Alcantara National Trade School
Hello! I'm Shirlene — your reliable and detail-oriented Virtual Assistant.
Along with earning my associate's degree, I recently finished a quick course in general virtual assistance to further develop my abilities and advance my freelance business.
Having worked in fast-paced work situations, community support, and data management firsthand, I am an expert at providing precise, prompt, and effective support. Following directions, adjusting to new technologies, and precisely achieving deadlines are all skills I possess. Analytical thinking, effective communication, and quick typing are some of my strong points.
I'm dedicated to helping clients achieve their goals with comfort and confidence; I'm proactive, trustworthy, and a pleasure to deal with. Let's collaborate and get things done!
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Virtual Assistant
Administrative Support
Time Management
Certificates
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My Experience and Education
2019
-
2025
AmpleThink Inc.
(Virtual Assistant)
• Respond promptly and professionally to customer inquiries.
• Respond to consumer questions about products, returns, refunds, cancellations, and order tracking.
• Respond appropriately to complaints, handle them, and follow up to make sure they are resolved.
• Take ownership of complicated problems until they are resolved and escalate them to the proper department.
• Make use of internal CRM solutions to keep precise records of all interactions and transactions.
• Maintain current understanding of corporate policies, system changes, and product expertise.
• Achieve or surpass performance indicators such as resolution rates, customer satisfaction, and reaction time.
• To enhance service procedures, cooperate with other departments and team members.
2016
-
2019
Vishay Phils. Inc.
(Line Coordinator)
• Monitor production line activities to ensure efficiency, adherence to schedules, and compliance with quality standards in a fast-paced electronics manufacturing environment.
• Coordinate daily production plans, ensuring timely completion of tasks and alignment with project timelines.
• Accurately encode and manage operators’ daily time records, ensuring timely submission aligned with payroll cut-off requirements.
• Collaborate with supervisors and cross-functional teams to troubleshoot issues, resolve production delays, and ensure resource availability.
• Maintain comprehensive documentation of daily output, operational incidents, and attendance for reporting and analysis.
• Enforce company policies, safety procedures, and work standards on the production floor.
2011
-
2016
The Learning Exchange
(Office Staff)
• Process invoices and payments for students and tutors, as well as other clerical and administrative tasks to office protocols.
• Using database systems and electronic filing tools, create, update, and maintain records for students and tutors.
• Maintain correct documentation, manage and arrange paperwork, and perform word processing duties as required.
• Make sure that exam papers are accurate, clear, and compliant with academic standards by encoding and formatting them.
• Exam papers and learning resources for tutees are reviewed and checked with assistance.
• By managing timetables, responding to questions, and keeping in touch with instructors and parents, you can assist the tutorial center's daily operations.
• Maintain accuracy and secrecy when managing student records and money transactions.
My Services
Virtual Assistant
Provides high-level administrative, operational, and executive support.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.