I am an outgoing, dedicated, and hardworking professional actively seeking new career opportunities. I thrive in dynamic environments, bring energy and commitment to every project, and consistently strive to exceed expectations. With a strong work ethic and a passion for growth, I’m eager to contribute to a forward-thinking organization where I can make a meaningful impact.

Dhamielyn A. Sarno, MIT
Project Manager
PRO VA PH
dhamsarno@gmail.com
+639158325769

Aries Mapanao
HR Manager
APSME Manpower Services
+63 929 769 7420

ALCANTARA NATIONAL TRADE SCHOOL
ASSOCIATE IN HOTEL & RESTAURANT SERVICES PROVIDER
2006-2007

ALCANTARA NATIONAL HIGH SCHOOL
SECONDARY
2001-2005

AMPLETHINK INC.
VIRTUAL ASSISTANT
JULY 2019 – JUNE 2025
Efficiently handle customer inquiries, returns, refunds, and complaints via CRM tools. Ensure timely resolution, maintain accurate records, and stay updated on policies and product knowledge. Collaborate across teams to improve service processes and consistently meet performance targets.

LINE COORDINATOR
Vishay Phils. Inc.
June 2016 - January 2019
Monitored production activities to ensure efficiency, quality, and schedule adherence in a high-paced electronics environment. Coordinated daily plans, managed time records, resolved delays, maintained reports, and enforced safety and operational standards.

OFFICE STAFF
The Learning Exchange
September 2011 - May 2016
Handled invoicing, payments, and daily clerical tasks. Maintained student and tutor records, formatted exam papers, organized schedules, and supported daily operations. Ensured accuracy, confidentiality, and compliance with academic and office standards.

GENERAL VIRTUAL ASSISTANT TRAINING
PROVA
JUNE 2025

SOCIAL MEDIA MANAGEMENT & MARKETING
FH MOMS
SEPT-OCT 2019