I am an outgoing, dedicated, and hardworking professional actively seeking new career opportunities. I thrive in dynamic environments, bring energy and commitment to every project, and consistently strive to exceed expectations. With a strong work ethic and a passion for growth, I’m eager to contribute to a forward-thinking organization where I can make a meaningful impact.

ALCANTARA NATIONAL TRADE SCHOOL
ASSOCIATE IN HOTEL & RESTAURANT SERVICES PROVIDER
2006-2007

ALCANTARA NATIONAL HIGH SCHOOL
SECONDARY
2001-2005

QuickBooks Online Bookkeeping Intern
Digital Bytes Financial Consultancy Services
JULY 7-29, 2025
Completed QuickBooks Online training and earned ProAdvisor Certification. Gained hands-on experience in setting up company files and Trial Balances, importing customer/vendor/product lists, recording daily transactions, reconciling bank accounts, categorizing expenses, and generating key financial reports (P&L, Balance Sheet, A/R & A/P Aging, Trial Balance). Completed and submitted a comprehensive Management Report package for certification

AMPLETHINK INC.
CUSTOMER SERVICE EMAIL SUPPORT
JULY 2019 – JUNE 2025
Efficiently handle customer inquiries, returns, refunds, and complaints via CRM tools. Ensure timely resolution, maintain accurate records, and stay updated on policies and product knowledge. Collaborate across teams to improve service processes and consistently meet performance targets.

LINE COORDINATOR
Vishay Phils. Inc.
June 2016 - January 2019
Monitored production activities to ensure efficiency, quality, and schedule adherence in a high-paced electronics environment. Coordinated daily plans, managed time records, resolved delays, maintained reports, and enforced safety and operational standards.

OFFICE STAFF
The Learning Exchange
September 2011 - May 2015
Handled invoicing, payments, and daily clerical tasks. Maintained student and tutor records, formatted exam papers, organized schedules, and supported daily operations. Ensured accuracy, confidentiality, and compliance with academic and office standards.

ONLINE BOOKKEEPING
PROVA
JUNE 2025

GENERAL VIRTUAL ASSISTANT TRAINING
PROVA
JUNE 2025

Dhamielyn A. Sarno, MIT
Project Manager
PRO VA PH
dhamsarno@gmail.com
+639158325769

Clara Delgado
Chief Customer Officer
AmpleThink Inc.
clara@amplethink.com