AMPLETHINK INC.
VIRTUAL ASSISTANT
JULY 2019 – JUNE 2025
Efficiently handle customer inquiries, returns, refunds, and complaints via CRM tools. Ensure timely resolution, maintain accurate records, and stay updated on policies and product knowledge. Collaborate across teams to improve service processes and consistently meet performance targets.
LINE COORDINATOR
Vishay Phils. Inc.
June 2016 - January 2019
Monitored production activities to ensure efficiency, quality, and schedule adherence in a high-paced electronics environment. Coordinated daily plans, managed time records, resolved delays, maintained reports, and enforced safety and operational standards.
OFFICE STAFF
The Learning Exchange
September 2011 - May 2016
Handled invoicing, payments, and daily clerical tasks. Maintained student and tutor records, formatted exam papers, organized schedules, and supported daily operations. Ensured accuracy, confidentiality, and compliance with academic and office standards.