2013
Bachelor of Science in Information Technology
Batangas State University
Getting To Know Me Better
Hi! I am Shiela, from Batangas, Philippines. A dedicated and adaptable professional leveraging 14 years of diverse work experience encompassing different roles in various industries. Committed to delivering quality results, demonstrating integrity, and continuously developing new skills to contribute effectively to any work environment. Brings a versatile skill set, strong work ethic, keen attention to detail, and proven problem-solving abilities. Eager to contribute to a dynamic, growth-oriented organization by delivering high-value results and supporting team success.
Currently seeking opportunities to contribute expertise to clients and businesses while continuing to learn and grow. Believes in building mutually beneficial relationships that foster both personal and professional success.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
SEO Specialist
Executive Virtual Assistant
Finance Analysis
Certificates
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My Experience and Education
September 2024
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August 2025
San Miguel Integrated Logistics Services, Inc.
(Finance and Admin Assistant)
• Assist with recruitment activities, including posting job vacancies, screening applications, and scheduling interviews.
• Maintain and update employee records, ensuring accuracy and confidentiality.
• Assist in organizing employee training sessions, workshops, and company events.
• Support the performance evaluation process by tracking deadlines and compiling necessary documentation.
• Collect, review, and validate Daily Time Records submitted by employees.
• Verify the accuracy of attendance data, including time in/out, overtime, leaves, and absences.
• Prepare attendance summaries and reports for payroll processing.
• Maintain organized records of DTRs for audit and reference purposes.
• Physically keeps petty cash fund, safeguards from probable damage, theft and loss.
• Prepared liquidation report in accordance with company’s Petty Cash Fund Policies & Procedures.
• Managed accounts payable and receivable, ensuring timely transmittal of Purchase Requests and Payment Request Memos.
• Participated in monthly Inventory Count by observing the proper procedures and correcting them as necessary.
• Keep records of list of assets in the plant and maintained dashboards to track billing and financial record.
• Prepared accruals report and reconciled logistics-related invoices.
February 2020
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September 2024
San Miguel Integrated Logistics Services, Inc.
(Document Controller/Pallet Coordinator)
• Efficiently managed document control processes, ensuring accurate and organized documentation throughout the company.
• Maintained strict adherence to document control procedures and standards, ensuring compliance with regulatory requirements.
• Daily sorting of actual delivery receipts and other documents needed to warehouse operation.
• Tracks dispatched delivery details of specific product as requested by QA or sales staff.
• Assists with file migrations and audits.
• Efficiently coordinate all aspects of pallet management, ensuring the timely delivery and retrieval of pallets, optimizing resource allocation and minimizing loss.
• Collaborate closely with internal teams and external vendors to streamline pallet logistics processes, improving overall operational effectiveness and customer satisfaction.
• Managed pallet inventory and ensured a zero-variance for the inventory management of pallet.
• Maintain accurate and up-to-date records of pallet inventory through SAP system.
April 2015
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February 2020
Concentrix Philippines
(Customer Support Associate (Voice))
• Provided exceptional billing and technical support, resolving inquiries and issues promptly and effectively, resulting in high customer satisfaction ratings.
• Analyzed and resolved billing queries from clients and colleagues, enhancing customer satisfaction levels.
• Demonstrated strong problem-solving skills, troubleshooting complex technical problems and providing accurate solutions to customers.
• Consistently met and exceeded performance targets, maintaining a high level of productivity and quality in a fast-paced and demanding environment.
• Maintained clear and concise documentation of customer interactions, ensuring accurate and up-to-date records for future reference.
• Effectively communicated technical information to non-technical customers, using clear and jargon-free language to ensure understanding.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.